Restore Image cannot find my local hard drive nor my external hard drive

Discussion in 'Acronis True Image Product Line' started by LindaBier, Jun 11, 2006.

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  1. LindaBier

    LindaBier Registered Member

    Jun 11, 2006
    When I went to restore my image of 1 week ago, I got this error:
    E000101F4: Acronis True Image has not found any hard disk drives.
    I immediatley rebooted to the hard drive and it worked fine. The external hard drive shows up also. But Acronis Restore Image cannot find either of them!
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello LindaBier,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build the respective version of Acronis True Image which is available at:

    If the problem persists with the latest build, please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Please also create the bootable rescue media with the latest build of Acronis True Image, boot your computer from it and try to restore your image in rescue mode.

    Thank you.
    Tatyana Tsyngaeva
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