Restore can't see internal drive

Discussion in 'Acronis True Image Product Line' started by SirBC, Apr 24, 2008.

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  1. SirBC

    SirBC Registered Member

    Oct 25, 2006
    I just got a new Dell and want to restore an image from my old computer to the new computer. When I boot with TI rescue media it can see the image on the external USB drive but for some reason it can't see the internal C:/ drive. The only option when I get to the stage where I select the target drive is the external USB drive. If I unplug the drive before trying to restore I get an error message when trying to select the target drive that says TI cannot find a drive to restore to. Any idea why that would be?

    I'm using TI Workstation 9.1 with Universal Restore and Win XP Pro SP2.
  2. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    When you boot from the Recovery CD, you are in Linux. There are no Linux drivers for your new Dell on the disk, so it can't see the SATA drives on your new machine.

    You could try the TI 11 Trial version to see if that supports your hardware (but without UR), or you could build a BartPE boot disk which uses Windows drivers.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello SirBC,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (3887) of both Acronis True Image 9.1 Workstation and Acronis Universal Restore. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
  4. paroots

    paroots Registered Member

    Jun 11, 2005
    I also just bought a new Dell (Inspiron 1526) and had no luck recovering images with Acronis True Image 11. With help on this forum I was able to create a BartPE and restore without difficulty. The BartPE is Windows XP based rather than the standard Acronis recovery CD which is Linux based. Unfortunately, the Linux based drivers seem to be way behind the introduction of new computers. You can find my recipe for creating a BartPE here: Good luck.
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