I am starting a new thread on ESET Smart Security issues. This may give many of us some resolution. This morning I received a email in response to my problems of NOT being able to access the internet after installing V4. The response: An ESET Customer Care Representative has updated this case with the following information: Hello, Thank you for contacting ESET Customer Care. We are currently working on a fix on some of the issue we are having. We do apologize for any unconvince.