reset credentials login password

Discussion in 'Acronis True Image Product Line' started by skylar, Jun 10, 2009.

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  1. skylar

    skylar Registered Member

    Apr 23, 2009
    This is the error message:
    message="Scheduler is unable to run the task"} with GUID
    because of the error 1326 (Logon failure: unknown user name or bad password." module="9" time="1244636467" type="4" /
    How do I reset the password in Acronis True Image Home 2009 edition?
    Completely deleting and reinstalling the application twice did not accept a new password. This has rendered the software not very useful!
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello skylar,

    Thank you for using Acronis Products

    Make sure that you enter your Windows account credentials for the schedule task execution. If the issue still persists do the following:

    - Download the file ;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following commands in the folder you saved the file to:

    schedmgr task zap
    schedmgr service stop
    schedmgr service uninstall
    schedmgr service install
    schedmgr service start

    This should delete all the scheduled tasks on the PC. You should manage your scheduled tasks from the scratch.

    Also please make sure that Acronis Scheduler2 Service (Control Panel -> Administrative Tools -> Services) Startup Type is set to Automatic. Otherwise, please set it to Automatic yourself and reboot your computer.

    Best regards,
    Dmitry Nikolaev
  3. sf3438

    sf3438 Registered Member

    Jun 26, 2009
    ERROR 1326 and that damn Authentication Tab

    hi, i just spent an HOURS figuring this ERROR 1326 out and thought i would pass along the help. o_O

    if you are mapping to a network drive. to save your files on another computer under 'Target archive'
    click 'Browse' instead of typing in the address of the location where you are saving. i have no idea why this works and typing it in doesnt.
    when you browse, it adds \\server\share etc to the name.

    THEN, above this screen. there is the Authentication tab (YES is DOES exist), where you can simply type username and password.
    i didnt have to use server\username format just username)

    then you can click okay and then 'Generate Name'... and it works.

    under 'scheduling', where it says 'run with credentials' i entered my username and password for the local computer (the one that i am backing up, not the one where i want to save them) here i used the format computername\username and then my password.

    hope this helps some other people cause i was like WHERE THE HELL IS THIS AUTHENTICATION TAB. hopefully someone returns the favor, because now i have a different issue.
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