This post may be deemed as advertising and hence removed, if so then thats fine. I recently came back to Nod32 after a year break (not for any reason except experimentation) I purchased Nod32 again from an English reseller called Alan Thake from Aspect Systems, now this is not an advertisment for him or his company but I would like to recount an event which restored my faith in online business (after several bad experiences with companies) The initial purchase went smoothly, and all was fine, except two days later i suffered, and no fault of Nod32, a hard disk failure (its a little old now) requiring a complete format and repartition. All went well except of course I have lost all files including emails! ( yes I know I should back stuff up, and have now!) I vaguely remebered the company name and in vain I emailed them, within a short space of time I not only recieved an email containing my username/password as requested but the guy had also tried to phone me several times (my number had been input wrongly by me!) What a good service, it restores my faith in online purchases and makes me a customer of this company as long as I need Nod32's services. Thanks again Alan Regards Kev ps I say again that this is not an advertising post, I have no interest in the company except a great service that I feel needs applauding.