Rescue CD boot error: "SCSI0 someone reset channel A"

Discussion in 'Acronis True Image Product Line' started by snelephant, May 16, 2005.

Thread Status:
Not open for further replies.
  1. snelephant

    snelephant Guest

    I am unable to boot from the Trueimage 8 1124 rescue CD. I have tried the noapic workaround without success. If I remove the "quiet" from the Linux kernel line the following error text is repeated in an unending loop:

    SCSI0 someone reset channel A
    SCSI0 someone reset channel A
    SCSI0 someone reset channel A...

    My controllers consist of:

    - Adaptec 2000s Ultra160 contoller (my hard disk array, one logical drive in two partitions)
    - Adaptec AHA-2940UW PCI SCSI controller ( DVD Rom)

    Any suggestions? I really need to get this rescue CD up and running.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello snelephant,

    Thank you for choosing Acronis Enterprise Disk Backup Software.

    Could you please do the following?

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the 'Save' option in the 'File' menu (or 'Action' menu under Windows 2000), enter the 'File name' and set the field 'Save as type' to 'System Information File (*.NFO)';
    - Send the result file to support@acronis.com along with the link to this thread and indicate in the subject of the letter that it should be given to Marian Fadeeva.

    Thank you.
    --
    Irina Shirokova
     
  3. Snelephant

    Snelephant Guest

    I am still wrestling with this boot error. Does anybody have any suggestions?
     
  4. Detox

    Detox Retired Moderator

    Joined:
    Feb 9, 2002
    Posts:
    8,507
    Location:
    Texas, USA

    Did you try thiso_O
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Snelephant,

    Please send the letter to support@acronis.com. This will allow us to investigate the problem thoroughly and to find a solution for the problem sooner.

    Thank you.
    --
    Irina Shirokova
     
  6. smelephant

    smelephant Guest

    I sent the message, my system.nfo, screen caps of the boot text, and a description of the problem to Acronis support and they said they would look into it.

    I realize the technical support crew are probably very busy and making every effort to respond in a timely manner, but I have not heard back in several days despite additional inquires. In the meantime I thought it might be prudent to keep the request for suggestions open in this forum.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello smelephant,

    Could you please let me know your Acronis Request # which will be sent to you in autoreply?

    Thank you.
    --
    Irina Shirokova
     
Thread Status:
Not open for further replies.