Renewal

I renewed my AV and downloaded the new version today. But I'm not sure if it was or was not activated. The icon intermittently goes between green and yellow, of course the yellow showing it's about to expire.

Can someone please help me with this?

thank you,

 

Sometimes the system takes 24-48 hours to change on ESET's end and bounce back to the end-user.

 

That I can understand, however, obviously something took or else why would it show as green as well? Or is that the process until the actual time they update it? Also, is there an activation form I'm suppose to fill out? I re-read the email sent to me, watched some video which said I need to fill out some activation for, but have no clue where it is. http://www.eset.com/download/installation_videos.php

Thanks

 

If you already renewed the license, there should be no need to fill out a activation form.

The activation form is used to to activate serial numbers.
But that would be http://www.eset.com/activate

Wait out the 48 hours, and if green/yellow light continues, contact the person who sold you the renewal.

 

That I can do, thanks, although the renewal was purchased through ESETs website.

thanks

 

The icon color flags can be annoying. You should be good to go shortly.
Contact ESET directly if your product renewal does not complete.