Renewal

Discussion in 'NOD32 version 2 Forum' started by Arkane, Oct 24, 2007.

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  1. Arkane

    Arkane Registered Member

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    I recently renewed my NOD32 AV but for some strange reason my 2 e-mails haven't been received yet and its been 20 min atleast, any help would be greatly appreciated thank you..
     
  2. webyourbusiness

    webyourbusiness Registered Member

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    I would check your spam filters first - then...

    Although - 20 minutes isn't that long - our system sends out a temporary IMMEDIATELY that the payment posts to the order and the final license is sent after manual approval of the order (Eset's new ordering system doesn't take automatic submissions - it's a bit of a retrograde step from the previous system).

    Give it a little longer and please contact the reseller or Eset directly - they'll need personal details to find the order and resend.

    I know that some of our customers lose these emails to spam filtering systems, and it's a frustration for them, but is it almost impossible to generate an automatically pushed out email which has zero chance of being filtered out as spam.
     
  3. Arkane

    Arkane Registered Member

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    Already checked the spam folder and it was empty i have sent a request to technical support but i also did that last night weird. Im just going crazy cuz i checked my bank activity online and i have already been charged for the renewal but haven't received either e-mail :oops: ..
     
  4. Blackspear

    Blackspear Global Moderator

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    Hi there, when you filled in the Support link in the USA you would have been sent a "case number", send this to me in a Private Message and I will locate your license for you.

    Cheers :D
     
  5. twl845

    twl845 Registered Member

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    Try forcing inbound recieving on your e-mail app.
     
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