Renewal popup

Discussion in 'Prevx Releases' started by DavidCo, Jun 9, 2013.

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  1. DavidCo

    DavidCo Registered Member

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    I already have a new 1 year code ready to put in in 30 days.
    Can I put the new code in and have it 'add' to existing or how do I stop the popup.
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Contact support and put the current license code with the new one and ask them to add to the current. Submit a Support Ticket

    TH
     
  3. Techfox1976

    Techfox1976 Registered Member

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    Enough people do that and support might stop doing that for people due to unnecessary load.

    None of my customers or myself have that problem because we all just renew our existing licenses. Then we don't have to contact support for juggling keycodes, nor do we have to try to get passwords or cloud backup stuff swapped over.

    (And for the people who will say "Webroot is responsible to make it easier for us to change instead of renewing!": Webroot didn't make the retail box price that was so great. Blame the retailer who sold you a cheap copy, not Webroot.)
     
  4. PC_Fiddler

    PC_Fiddler Registered Member

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    The OP wasn't complaining & I can't see where the new version was cheap, also you have no idea who the retailer was -Talk about shoot someone down in flames, & if support find it a problem surely its up to them to say so? The OP simply asked a question:
     
  5. DavidCo

    DavidCo Registered Member

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    @PC_Fiddler
    Yup, spot on.
    As I posted elsewhere I have retired and did away with credit cards. Webroot needs credit cards or worse.
    The box wasn't that cheap.
    Can I turn off the popup, a simple question that has not been answered.
    I will not take up Webroots' time, save support time for infections:D
     
  6. Dermot7

    Dermot7 Registered Member

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    Sorry, but don't think that's possible yet, until they bring in changes. I asked something similar (might help) before here, earlier: https://www.wilderssecurity.com/showpost.php?p=2200824&postcount=156
    https://www.wilderssecurity.com/showpost.php?p=2200833&postcount=158

    So changes in app's expiry behaviour will be coming. I'd say get the 30 days added on by support, or wait until last day or so to apply new keycode.
     
  7. Techfox1976

    Techfox1976 Registered Member

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    The pop-up cannot be turned off that I know of, although usually it'll only pop three times at specific times over all. Then when it's done, it waits until the next time. So, for example, at 14 days and seven days and 3-2-1 days.

    Also, for Credit Card items, a quick load of a pre-paid card will cover you. Cash into card, get a discount on the renewal, and then set. I believe sales will also work with pay by check in the US.
     
  8. zfactor

    zfactor Registered Member

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    again seriously WHO CARES where someone bought it if its LEGIT!!! hate me or not you need to get over the fact that many people buy retail lic's and imo until WEBROOT DIRECTLY comes here and tell people directly to not buy retail lic's and they can NEVER be used unless someone renews.... then seriously leave people alone. again hate me or not i really dont care. and you dont even know if he bought it at full retail in a retail box for like 80$....let people send a ticket in if they want. when webroot tells them not to or then can politely tell them they can no longer do this for anyone then say what you want. ill wait for joe to chime in on this topic if he chooses to.
     
  9. DavidCo

    DavidCo Registered Member

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    I regret starting this thread:doubt:
     
  10. Victek

    Victek Registered Member

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    Don't feel bad :)

    As to pop-up warnings of impending license expiration a simple solution would be to automatically add any remaining time to a new license. That way users wouldn't feel the need to wait until the current license expires and have to endure the pop-ups. This is an issue with products from other vendors too and I don't know why license combining isn't automatic and standard behavior.
     
  11. DavidCo

    DavidCo Registered Member

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    This whole business about selling software at a reduced rate boxed or download (license only) can be a non starter, at least in the UK.
    A major software house ran into this issue many years ago when they tried to stop reselling, at a reduced rate, of copies of its software by 3rd parties.
    It goes something like this:-
    A company (call it 'X') sells PC's, components, software etc and it goes bust.
    The Official Receiver (OR) is appointed by the court and takes 'ownership' of all assets.
    The 'OR' then sells at the best price all of the assets. These assets are offered on the open market.
    (the original owner/seller can bid along with anyone else)
    The final buyer, from the 'OR' has all rights in law to resell at any price to anyone. These items are then covered by law and are 'genuine'.
    :cool:
     
  12. Victek

    Victek Registered Member

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    As long as the vendor received payment when they first sold their software to company "X" why is any of this a problem?
     
  13. DavidCo

    DavidCo Registered Member

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    It was because the company 'X' registered the software to the original buyer and stated 'not for resale'.
    You can of course guess who the 'X' was.
    :D
     
  14. Victek

    Victek Registered Member

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    I'm still not getting it. Was the software meant to be used only by a system builder (OEM) and not sold retail?
     
  15. DavidCo

    DavidCo Registered Member

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    Yes, at least that was the first one.
    The second 'event' occurred when new companies were set up to buy from the 'OR' (think recession) and then undercut the old tier system revenue stream.
    The usual resellers complained to the actual software suppliers but the law is the law.
    So a company like Webroot can be left at a disadvantage if it is trying to sell renewals at a higher price than that available for 'new' elsewhere.
    In this they have my sympathy (really). It is very difficult to plan future price structures when an old version of your product is going for 5% of your latest price, and then you have to update it to the latest.:eek:
     
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