Removing Snapman.sys

Discussion in 'Acronis True Image Product Line' started by LenC, Jan 10, 2009.

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  1. LenC

    LenC Registered Member

    Joined:
    Jul 25, 2006
    Posts:
    846
    Location:
    CT, USA
    Back in December 2007, Mustang posted instructions for removing snapman.sys. I want to remove TI 9 and replace it with Shadow protect. I've read that Shadow Protect causes BSOD unless you remove snapman.sys. My system is XP Pro SP3.

    Are these instrcutions still valid?

    From Mustang...
    I assume you have uninstalled True Image. I also assume you do not have Disk Director installed. If these conditions are true, you should get rid of snapman. However, If you're not willing to edit the registry, you are stuck with it.

    There are only three registry edits needed to eliminate snapman:

    1. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
    Remove snapman from the UpperFilters list on the right side.

    2. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}
    Remove snapman from the UpperFilters list on the right side.

    3. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\snapman
    Delete the entire snapman key on the left side.

    Now you can delete C:\Windows\System32\Drivers\snapman.sys.
     
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,481
    Location:
    California
    I would think the instructions would still be valid. TI 9 hasn't changed. If the keys don't match, post back and hopefully someone can help.

    There are also instructions on removing snapman posted in the StorageCraft forum.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello LenC,

    Thank you for your interesting in Acronis True Image

    Here is step-by-step description of Acronis True Image 9.0 Home manual uninstall. Windows 2000/XP/2003:

    * Remove Acronis Secure Zone
    * Remove Windows Installer configuration
    * Remove Acronis True Image Backup Archive Explorer
    * Remove Acronis SnapAPI drivers
    * Unregister Acronis Scheduler service
    * Open Windows Task Manager and stop the TrueImageMonitor.exe process
    * Run regedit and delete the following registry keys:
    o HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    o HKEY_CURRENT_USER\Software\Acronis
    o HKEY_CLASSES_ROOT\.tib
    o HKEY_CLASSES_ROOT\.tis
    o HKEY_CLASSES_ROOT\tibfile
    o HKEY_CLASSES_ROOT\tisfile
    * Delete TrueImageMonitor.exe value from:
    o HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    * Delete \Program Files\Acronis folder
    * Delete \Program Files\Common Files\Acronis folder
    * Delete \Documents and Settings\All Users\Application Data\Acronis folder
    * Delete \WINDOWS\system32\autoprnt.exe if it exists
    * Delete shortcuts from Desktop and Start menu
    * Reboot the computer

    1) Hit CTRL+ALT+DEL -> Task Manager -> Processes -> Check TrueImageMonitor.exe TimounterMonitor.exe and Schedul2.exe processes and stop them. Close Task Manager.

    2) Click Start -> Run -> Type regedit. Find and delete the following registry keys:
    - HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    - HKEY_CURRENT_USER\Software\Acronis
    - HKEY_CLASSES_ROOT\.tib
    - HKEY_CLASSES_ROOT\.tis
    - HKEY_CLASSES_ROOT\tibfile
    - HKEY_CLASSES_ROOT\tisfile

    3) Delete TrueImageMonitor.exe value from:
    - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    - Delete \Program Files\Acronis folder
    - Delete \Program Files\Common Files\Acronis folder
    - Delete \Documents and Settings\All Users\Application Data\Acronis folder
    - Delete \WINDOWS\system32\autoprnt.exe if it exists
    - Delete shortcuts from Desktop and Start menu
    - Reboot the computer

    Best regards,
    --
    Dmitry Nikolaev
     
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