Removing Acronis TrueImage

Discussion in 'Acronis True Image Product Line' started by mbury, Oct 25, 2007.

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  1. mbury

    mbury Registered Member

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    How does one totally remove this softwareo_O

    I used the add/remove Windows control panel tool.

    Still, when the computer boots up there is a reference to the Loader software.

    How do I remove this from the bootup process?


    Thanks for any help!
     
  2. Long View

    Long View Registered Member

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    should be pretty safe to go to regedit and delete any and all refs to Acronis.
    You presumably have an Acronis image of your system and an emergency cd which you could use to restore if anything went wrong ?
     
  3. shieber

    shieber Registered Member

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    If you have removed all ATI from your machine, or mean to, then search the registry for "TrueImage" and delete all entries and subentries.

    The only exception would be any references that are under keys for your Antivirus or Internet Security Software -- best to leave those alone.

    Best to use jv16 power tools

    http://www.macecraft.com/

    or some other registry tool instead of regedit, just for convenience.

    Also delete "Acronis" directory along with any subdirectories under

    c:\Program Files\

    and under

    c:"\Documents and settings\All Users\Applications data


    If ATI is stuck in the list of Programs that you supposedly can uninstall, and you can't get rid of it, then run the MSI clean up utility to remove the entry for ATI:

    http://support.microsoft.com/kb/290301

    That should do it.
     
  4. bodgy

    bodgy Registered Member

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    Did you by anychance activate the F11 boot option, and not deactivate it before uninstalling TI?


    Colin
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Posts:
    25,885
    Hello all,

    Thank you for choosing Acronis Disk Backup software

    To mbury

    Please fix your hard drive's MBR either by issuing "fixmbr" command in Windows Recovery Console or using one of the methods described inAcronis Help Post. The F11 prompt should stop appearing after this.

    If you have any further questions concerning our software, please submit a request for technical support or post any of them on this forum. We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
  6. beedub

    beedub Registered Member

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    Re: Removing Acronis TrueImage- their reply

    After 3 hours of messing around, their program leaves stuff all over the place, I requested an uninstaller from them so I could do a fresh install of 10 plus then upgrade to 11, and got the following reply:

    Hello Beedub,

    Thank you for your interest in Acronis products http://www.acronis.com/homecomputing/products/

    Please accept our apologies for the delay with the response.

    We don't have an appropriate utility to uninstall the program. You can uninstall the program in the following ways:

    - Launch the installation file of Acronis True Image and select Remove/Uninstall option.

    - Or you can do the following: Start->Settings->Control Panel->Add or Remove Programs. Select Acronis True Image and hit "Remove".

    Also you can try to uninstall the program manually.

    You should log in using account with administrative privileges to be able to perform all the steps. Please do the following to manually uninstall Acronis True Image 11 Home from Windows:

    - Remove Acronis Secure Zone if there is one (please note that Acronis Startup Recovery Manager will be deactivated automatically).

    - Download the Windows Installer Cleanup Utility package from http://support.microsoft.com/kb/290301/en-us, install it and run it. Select Acronis True Image 11 Home and hit Remove.

    - Run Windows Device Manager (Start –> Control Panel –> System –> Hardware –> Device Manager). Right-click on Acronis True Image Backup Archive Explorer and select "Uninstall" item.

    - Run Services applet (Start -> Control Panel -> Administrative Tools -> Services) and stop the following services:

    Acronis Scheduler2 Service
    Acronis Try And Decide Service

    - Run Task Manager (press Ctrl-Shift-Esc) and terminate the following processes if present:

    Schedhlp.exe (Acronis Scheduler Helper)
    Schedul2.exe (Acronis Scheduler 2)
    TimounterMonitor.exe (Monitor for Acronis True Image Backup Archive Explorer)
    TrueImageMonitor.exe (Acronis True Image Monitor)
    TrueImageTryStartService.exe (Acronis True Image Try and Decide Service)
    TrueImage.exe (Acronis True Image application)

    - Download http://download.acronis.com/support/schedmgr.exe, execute the file and issue the following command:

    service uninstall

    - Open Windows Registry Editor (press Win-R and issue "regedit" command) and delete the following registry keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Fomatik
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Schedule2
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Trace
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImage
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\TrueImageHome
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\cdrecord2

    HKEY_CURRENT_USER\Software\Acronis\Fomatik
    HKEY_CURRENT_USER\Software\Acronis\TrueImage
    HKEY_CURRENT_USER\Software\Acronis\TrueImageHome

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tdrpman
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TryAndDecideService

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C4E69DB9-E094-483e-B922-E7ADE65FB497}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.tib
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.tis
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\tibfile
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\tisfile
    Delete the following registry values:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\TrueImageMonitor.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor

    - Delete the string snapman from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

    - Delete strings snapman, timounter and tdrpman from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    - Delete the following file:

    \Windows\system32\acrotls.dll

    - Delete the following folders:

    \Program Files\Common Files\Acronis\CDRecord
    \Program Files\Common Files\Acronis\Drivers
    \Program Files\Common Files\Acronis\BackupScripts
    \Program Files\Common Files\Acronis\Fomatik
    \Program Files\Common Files\Acronis\Schedule2
    \Program Files\Common Files\Acronis\Trace
    \Program Files\Common Files\Acronis\TrueImageHome
    \Program Files\Acronis\TrueImageHome (if there are locked files, then you will to reboot to remove this directory)

    - Delete the following folder:

    \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome

    - Delete program shortcuts from the desktop and Start menu.

    - Reboot the computer.

    Delete the following folders and registry entries to be sure that all traces of the Acronis product are removed from the system:

    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    HKEY_CURRENT_USER\Software\Acronis
    \Program Files\Common Files\Acronis
    \Program Files\Acronis
    \Documents and Settings\All Users\Application Data\Acronis

    We are always at your service should you have any further questions.

    Thank you.

    Note that you can always find the answers to your questions in Acronis Knowledge
    Base at http://www.acronis.com/homecomputing/support/kb/

    --
    Best regards,
    Oleg Lee

    Acronis, Inc.
    23 3rd Avenue
    Burlington, MA 01803 USA
     
  7. shieber

    shieber Registered Member

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    You wanted thorough, didn't you? ;)

    Hopefully, Acronis will get a chance one of these days to incorporate those steps into a compiled program or at least a batch file to save folks all those mechanical steps.
     
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