Remote install error E00010000:

Discussion in 'Acronis True Image Product Line' started by jjbrisbane, Jul 1, 2009.

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  1. jjbrisbane

    jjbrisbane Registered Member

    Joined:
    Jul 1, 2009
    Posts:
    1
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8AF

    I am trying to install it on the management server in windows 2008 ebs. It has worked on other servers but not this one. When i enter the servers address and credentials and test the connection it work fine but wont install. any ideas?
    thanks
    Jon
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jjbrisbane,

    Thank you for using Acronis Products

    Please check the following:

    - Open Control Panel -> Administrative Tools -> Services and make sure
    that Volume Shadow Copy is started. If it is not, please start it and
    change the Startup Type to Automatic.

    - that COM+ System Application is started. If it is not, please start it and
    change the Startup Type to Automatic.

    - that Distributed Transaction Coordinator is started. If it is not, please
    start it and change the Startup Type to Automatic.

    If all of them are Started and installation still fails, please try opening Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application.

    If the issue persists do the following:

    #

    Make sure that the Admin$ share exists and the following files are copied there:

    * msi_setup.exe
    * Acronis Agent installation file (e.g. AcronisTrueImageAgentEnterprise.msi)
    * acroinst.exe

    #

    Make sure that Acronis Install Service is executed by checking event logs on the remote machine for service start failures;
    #

    Make sure that both Admin$ and %SystemRoot% are set to the same folder (default is C:\Windows).

    Best regards,
    --
    Dmitry Nikolaev
     
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