Remote backup problem

Discussion in 'Acronis True Image Product Line' started by grey02, Mar 27, 2008.

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  1. grey02

    grey02 Registered Member

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    Mar 27, 2008
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    I'm using Acronis True Image Echo Enterprise Server and I installed (remote install) the agent on a server (MS Win 2003) by using the Management Console. This worked fine. So, what I want to do next is a backup from the server, also by using the Management Console, which is installed on a client in our network. I can configure all options for a remote backup with the console, but when I would like to finish this task, an error message appears:

    E00640067: Failed to run the task
    Failed to execute the task script. Error #1385 - Login failed: The requested logon-type on this computer was not given to this user (0xFFF0)
    code = 80070569)
    Tag = 0xBD28FDBD64EDB8AF".
    (The error is shown in german, that's why the description here is maybe not exactly like the one in english)

    During the backup-configuration, I never had to define my username. Maybe it is using the user I chose when I had to declare a user for the installation of the agent. (this would be an domain-admin).

    Does someone know how to fix this trouble?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello grey02,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please make sure you use the latest build (8076) of Acronis True Image Echo Enterprise Server. To get access to updates you should first register your software. Don't forget to update all installed component as they need to be the same build in order to interact properly.

    If the problem persists, please collect some information to let us investigate it thoroughly:

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. grey02

    grey02 Registered Member

    Joined:
    Mar 27, 2008
    Posts:
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    OK, thanks! I did what you wrote and I'm looking forward to hear from you.

    Thank you!
     
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