Registration still not sticking

Discussion in 'ewido anti-spyware forum' started by Carol2514, Jul 19, 2006.

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  1. Carol2514

    Carol2514 Registered Member

    Joined:
    Jul 18, 2006
    Posts:
    3
    Location:
    Florida
    Hi,
    I've read everything about the registration number sticking, but it has not helped me. I can put in the number, close Ewido and then open it again and I have to put in the number. What gives?
    Thanks,
    Carolo_O
     
  2. Chubb

    Chubb Registered Member

    Joined:
    Aug 9, 2005
    Posts:
    1,967
    Did you perform an online update immediately after you have put in the number?
     
  3. Carol2514

    Carol2514 Registered Member

    Joined:
    Jul 18, 2006
    Posts:
    3
    Location:
    Florida
    Take 2:

    Entered code, got "thank you."
    Went to update, clicked on start update, got "invalid license code". Waited a sec, went to "Ready for update." Now I know code did not take.
    Go back to status, wants code again.
    Enter code and got a thank you again.
    Does this have to be done a number of times before it takes? :)
    Carol
     
  4. HelpFromFrance

    HelpFromFrance Registered Member

    Joined:
    Jul 6, 2005
    Posts:
    283
    Carol,

    Take a look at this thread, I had the same problem and sent a PM to Peter and he took care of it.

    https://www.wilderssecurity.com/showthread.php?t=137213&highlight=helpfromfrance

    Hope this helps,
    HelpFromFrance
     
  5. Edwin024

    Edwin024 Registered Member

    Joined:
    Nov 14, 2004
    Posts:
    1,004
    It can also be possible that you use a program like Defensewall and put Ewido in the non-trusted zone. Some firewall have such an option too... Maybe?
     
  6. vinzenz.ewido

    vinzenz.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    425
    Location:
    Brno, Czech Republic
    Please contact the support team and submit them your license code. They will check it and tell you what went wrong.

    Regards,
     
  7. Carol2514

    Carol2514 Registered Member

    Joined:
    Jul 18, 2006
    Posts:
    3
    Location:
    Florida
    Nope, that's not it, thanks.
     
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