Registration problems

Hi All

I am having a registration problem. I bought a copy of the NOD 32 program for my old computer and I loved it. I just finished building a fancy new computer and bought another copy of the software for my second computer, but when I try to download it using the username and password sent to me in my purchase email the little username/password window keep flipping back and asking me for my passord again--what to do?

Thanks

Dorn

 

Hello machie,

If copying and pasting, make sure that an extra space is not copied. Also, formatting can slightly vary depending on your email provider which will cause the copy and paste to not work. Have you tried typing in your username and password? They must be exactly the same as seen from your email and are case sensitive. This information may be redundant but it will on occasion help.

If you still have trouble please PM me with your customer information and I will see if I can help.

Thank you,
Richard

 

Hi Richard

I have pasted them and typed them in very carefully many times.

I will send the info but don't understand PM you--how do I PM you?

Thanks for the response

Cheers

Dorn

 

Thank you very much for the help