Registration problems

Discussion in 'ESET NOD32 Antivirus' started by machie, Jan 4, 2010.

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  1. machie

    machie Registered Member

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    Jan 4, 2010
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    Hi All

    I am having a registration problem. I bought a copy of the NOD 32 program for my old computer and I loved it. I just finished building a fancy new computer and bought another copy of the software for my second computer, but when I try to download it using the username and password sent to me in my purchase email the little username/password window keep flipping back and asking me for my passord again--what to do?

    Thanks

    Dorn
     
  2. ronjor

    ronjor Global Moderator

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    Hello Dorn,

    Did you purchase from ESET or a reseller?
     
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
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    Location:
    San Diego, CA USA
    Hello machie,

    If copying and pasting, make sure that an extra space is not copied. Also, formatting can slightly vary depending on your email provider which will cause the copy and paste to not work. Have you tried typing in your username and password? They must be exactly the same as seen from your email and are case sensitive. This information may be redundant but it will on occasion help.

    If you still have trouble please PM me with your customer information and I will see if I can help.

    Thank you,
    Richard
     
  4. machie

    machie Registered Member

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    Jan 4, 2010
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    Hi Richard

    I have pasted them and typed them in very carefully many times.

    I will send the info but don't understand PM you--how do I PM you?

    Thanks for the response

    Cheers

    Dorn
     
  5. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
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    Location:
    New England
    He's talking about using the forum software's Private Message system. (If you click on a member's name on one of their posts, you'll get various options related to that member. One is "Send a Private Message to...")

    This is a direct link to send a PM to Rmuffler:

    https://www.wilderssecurity.com/private.php?do=newpm&u=84444
     
  6. machie

    machie Registered Member

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    Jan 4, 2010
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    Thank you very much for the help
     
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