Registration and backup problems

Discussion in 'Acronis True Image Product Line' started by Newbuyer, Mar 24, 2006.

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  1. Newbuyer

    Newbuyer Registered Member

    Mar 24, 2006

    I just bought TI9 this morning, and already encountering few problems.

    First, I did the registration process and still have not recieved the email verification so i can proceed and install the upgrades! It has been 2 hours already! Very furstrating!

    Second, I tried to do a snapshot image, so I can store it in my external drive, however, it says event code="502" id="17" Unable to create volume snapshot (0x70021) etc ... Here is the full error log that i got after saving it and pasting it to a text file

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="2323" product="Acronis*True*Image" uuid="834ABDF3-760E-4A8D-ABF9-CDECACAA6B0B" version="9.0">
    <event code="2" id="1" message="The &quot;Current backup operation&quot; operation started" module="100" time="1143190928" type="2" />
    <event code="503" id="2" message="Analyzing partition 0-0..." module="1" time="1143190935" type="2" />
    <event code="503" id="3" message="Analyzing partition C:..." module="1" time="1143190935" type="2" />
    <event code="503" id="4" message="Analyzing partition D:..." module="1" time="1143190935" type="2" />
    <event code="503" id="5" message="Analyzing partition E:..." module="1" time="1143190935" type="2" />
    <event code="503" id="6" message="Analyzing partition F:..." module="1" time="1143190935" type="2" />
    <event code="503" id="7" message="Analyzing partition G:..." module="1" time="1143190935" type="2" />
    <event code="503" id="8" message="Analyzing partition H:..." module="1" time="1143190935" type="2" />
    <event code="503" id="9" message="Analyzing partition 0-0..." module="1" time="1143190936" type="2" />
    <event code="503" id="10" message="Analyzing partition J:..." module="1" time="1143190936" type="2" />
    <event code="503" id="11" message="Analyzing partition 2-5..." module="1" time="1143190936" type="2" />
    <event code="11" id="12" message="Priority changed to Low priority" module="100" time="1143190936" type="3" />
    <event code="503" id="13" message="Analyzing partition 2-5..." module="1" time="1143190937" type="2" />
    <event code="503" id="14" message="Analyzing partition C:..." module="1" time="1143190939" type="2" />
    <event code="1008" id="15" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>FAT32 (C:)&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;J:\truebackup1.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" module="1" time="1143190941" type="2" />
    <event code="504" id="16" message="Pending operation 116 started: &quot;Creating partition image&quot;" module="1" time="1143190941" type="2" />
    <event code="502" id="17" message="Operation with partition &quot;C:&quot; was terminated.
    &lt;indent>Unable to create volume snapshot (0x70021)&lt;/indent>" module="1" time="1143190942" type="4" />
    <event code="5" id="18" message="Operation has completed with errors." module="100" time="1143190943" type="4" />

    Any answers? Thanks
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Newbuyer,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please download and install the latest build (2337) of Acronis True Image 9.0 which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please note that you should create new Bootable Rescue CD after installing the update.

    If you cannot download the update because you still did not receive the registration confirmation letter then first of all please check your junk mail folder as the letter might be there. If that's not the case then try retrieving your password here. If that does either then please submit a request for technical support using Ask a question before you purchase Acronis software link. Describe your issue and provide the link to this thread. Our support engineers will certainly help you to obtain a password.

    If you are able to download and install the latest build (2337) of Acronis True Image 9.0 but the problem still persists then please check each partition of the hard drive that you try to backup by Windows utility:

    - For Windows 9x please use Windows menu Start\Run then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Try to create an image under the same conditions but when your computer is booted from Bootable Rescue CD created using the latest build (2337) of Acronis True Image 9.0 and see if the problem persists. Inform us about the result;

    - Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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