I am curious about weather or not what I am experiencing is normal or not for Returnil 2010. Six hours ago I bought RVS 2010 Home Lux. I followed the steps in the manual and registered it. Six hours latter and it is still on Request pending...In that time it has been able to download updates and shows its last successful update was about 20 minutes ago. So it is able to communicate home. Now, I expected a delay when the e-mail said, "You will see "Request Pending" in the Status area (lower left corner of the program interface). You will receive a message once successful registration was completed. Please be patient. In the meantime, why not find out about the features of RVS 2010 in the product manual" But I would have sort of assumed that meant like 2 - 15 minutes. Not SIX hours... Oddly enough that did find time in that six hours to take the $30 out of my bank account. Sorry, I am just frustrated and annoyed. I sent support an e-mail about it but based on how fast the automated registration system I don't expect to get a real person to reply for months if not years. So, if anybody has any suggestions or has experienced a problem like mine and found the solution please let me know. But honestly, this is an awful way to start out for a new piece of software, I have owned a license for less then 7 hours and I already have a negative image of Returnil.