Refund

Discussion in 'Prevx Releases' started by STV0726, Dec 2, 2011.

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  1. STV0726

    STV0726 Registered Member

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    I was talking with customer support and was offered a refund on my remaining days of Prevx 3.0, I told them to go ahead and do that, and it's been two days with no reply which is unusually long for Prevx support.

    Is there any information that I can be provided with here?

    Thanks.
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    It's best to stay with customer support just ping them again to see what's up!

    TH
     
  3. STV0726

    STV0726 Registered Member

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    I did indeed do that. Still nothing.
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you PM me your email address? Alternatively, I don't know if you saw my reply in another thread, but I can convert your license to a Webroot license if you PM it to me without having to go through the refund process.
     
  5. STV0726

    STV0726 Registered Member

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    Woah...you can do that? I asked for a refund because I thought doing that was not possible until it is done for everyone sometime in the future.

    You guys really rock.

    PMing you now.
     
  6. TechElder

    TechElder Registered Member

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    PrevxHelp--Please post procedure for getting current Prevx3 w/SOL license converted to Webroot license.

    Related question--Are Prevx cloud base and Webroot cloud base the same, or is Prevx cloud base stagnant now that all emphasis is on developing Webroot?Thanks.
     
  7. STV0726

    STV0726 Registered Member

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    Oh god, now everyone's going to ask for this. I opened up a can of worms, didn't I? Sorry. :(
     
  8. d0t

    d0t Registered Member

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    Is a Prevx 3 (with SOL + everything) converted to the complete WSA?
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    At the moment, we can only convert newly purchased Prevx license keys in a manual process. Prevx 3.0 with SafeOnline is converted to Essentials, but again, this is only in very specific cases at this point.

    The Prevx cloud database is separate from the WSA cloud database. Further development is stagnant on the P3 cloud but it still provides full protection.
     
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