Just a 2 cents, but as a reseller and IT Consultant(13 years experience.), if you purchased it from myself, then I would normally install it as well. I would say about 90% of my Nod32 clients start out using another AV, usually Symantec, and call me when they are infected. So I usually have to remove the exisiting infection prior to or during installing NOD32. Having said that, as a matter of principle I would refund a client if they were not happy with NOD32, and so far that has never happened. (plus by Australian Law, I would have to if it were not "Fit for the purpose it was purchased for") I agree that some settings could be tighter, but most clients will state they want security, but the moment it interferes with their day to day activities, they bleat about programs being unworkable or too complex etc. Case in point, ever tried to use PGP to secure Emails? Most clients don't care about security/backups etc, until they have a disaster, and then it drives home to them, just how important these things are and they suddenly care, and pay attention while you explain it to them. All Antivirus products will benefit from some form of "tweaking" and in your freinds case, it appears that NOD32 did the job it was supposed to do. It protected them from threats. Simply because it didn't scan Archives by default (I would expect for performance reasons) did not reduce it's effectiveness for your friend. IMHO your argument about downloading and then forwarding to friends is fairly weak, because how do you know the product you are downloading isn't already spyware etc Without installing it? And if you install it, then Nod32 would catch it..... plus their AV should be capable of catchng the virus, and not relying on the fact that the email comes from you.....(How many Spoofing viruses are there?) Eset tread a very fine line between providing a powerful product and an "easy to use" one, and IMHO I would prefer the former to the latter. Nod32 is the fastest and most reliable AV I have ever used, but that does not mean that the detection routine can never fail(and it has once or twice in 5 years). Eset are slowly transitioning from a company with Great Techincal and Poor Marketing to (hopefully) Great Technical and Great Marketing, but lets hope they don't follow other large AV's down that route. Finally, to clear up the confusion RE: links to this support. Some of the "Country and reseller Sites" such as www.nod32.com.au, do list this site for support, but the main site at www.nod32.com doesn't seem to. (Doesn't explain why though ) I'm a reluctant product Evangelist, as my professional reputation is based on the products I reccomend, so I am very careful in which products I endorse/resell. But I honestly do not sell Nod32 because of the reseller margin (it's not a large enough part of the business), it's because it works better than any other I have used and/or replaced. Cheers Ben.