Hi, Yesterday, I finally upgraded from TI8 to TI9. I seemed to have forgotten about the heartaches and headaches Acronis caused with the launch of TI8. Over time, however, TI8 began to behave and I was beginning to believe that I could "compute with confidence." I really hoped that TI9 had overcome its teething problems, and hence my upgrade to TI9. I spent all yesterday and into the evening trying to create an image that would restore correctly. I will not go into the issues and problems and lost data that has been caused by this upgrade. Before I demand a refund from Acronis, I have to consider that I might be at fault. I can create a backup that I can obtain verification. I then try to restore that image. True image requests a reboot to restore C: True Image then starts the process: when about half way through, the process "freezes." Of course, this destroys the existing C: This causes me to reformat and restore an earlier image created by TI8. I have also tried to backup to the Acronis Secure Zone. Here, the image passes the verification stage. On requesting a restore, the process starts and then freezes. After formatting C: and restoring from the earlier TI8 image, I find that the previously verified image is not visible in the secure zone. If someone has experienced something similar, then please help. Failing this, I will return to TI8 and demand my refund.