Recovery via Boot CD\Secure Zone do not work.

Discussion in 'Acronis True Image Product Line' started by BadHead, Apr 14, 2007.

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  1. BadHead

    BadHead Registered Member

    Mar 25, 2006

    I cannot complete the restore procedure using either Secure Zone or my Boot CD. The system boots to the Boot CD or to the Secure Zone without issue, but I cannot go any further. When I choose to enter the Secure Zone or, when using the Boot CD, when I select either True Image or Disk Director, the screen goes black and nothing happens. Not a thing. Zero. Zilch. Nada. Naught. Nowt. The disk activity light does not blink and so I can assume that True Image is not even attempting to access the disks

    This has occurred since updating my system. Prior to using the Asus Crosshair Motherboard, there was no such issue. I could restore stored backups without any problem.

    My old Motherboard was a Socket 939 ABIT Fatal1ty AN8 and used the NVIDIA nForce4 Ultra chipset. The Asus Crosshair is a NVIDIA nForce 590 model and houses a AM2 Socket.

    I have 4 HDD's, all of which are SATAII. These disk are not in RAID configuration. As such, RAID has been disabled in the BIOS and the disk configuration is SATA . The Crosshair uses a Silicon Image RAID controller.

    Could an incomparability with the relatively new nForce 590 chipset cause the problem.

    Any help you can provide me would be gratefully received.

    My system details are listed below.

    Thank you.
  2. DwnNdrty

    DwnNdrty Registered Member

    Mar 28, 2007
    Florida - USA
    This may be part of the problem ... since you changed the motherboard, it is like trying to restore to a different computer. As such you should be using ATI Workstation with Universal Restore.
    I say part of the problem because you should at least be able to go through the entire restore process. And because there would be different drivers involved with the new mb, the system may not boot.
  3. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hello BadHead,

    Assuming you are using the latest build of either TI 9.0 or TI 10.0, have you tried the acpi=off noapic workaround as detailed in the Acronis Support sticky titled <Please Read Before You Post>.

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello BadHead,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media and reactivate Acronis Startup Recovery Manager after updating.

    If updating does not solve the problem, lease try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post, as Menorcaman adviced.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you're not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stops scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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