Recovery medium doesn't work! No keyboard response!

(( RECOVERY MEDIUM DOESN'T WORK! NO KEYBOARD RESPONSE! ))
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Hello!

---
Summary:

I want to be able to make backups and
do restores from a DVD---not
from within windows when it is running.

Can I do this with the FREE version?

Do I need to buy the paid version?

The keyboard is not responding in the FREE VERSION!

---

Details of What I Did:

I just download PARAGON FREE backup.

I used the RECOVERY MEDIA BUILDER
to make a DVD to boot from.

I used all the defaults.

Everything ran smoothly.

---

Then I ran "CHECK RECOVERY DISCS".
The program said everything was fine.

---

I then tried to boot up with the DVD in
the DVD drive.

I hit ESC to boot from DVD,
got the boot menu,
and chose to boot from DVD.

The PARAGON screen came up---
but the KEYBOARD DID NOT RESPOND
to any keypress!!!

I tried hitting enter, the arrows,
pageup, return, etc.

NO RESPONSE ON ANY KIND FROM THE KEYBOARD!!!

---

I created two DVD's in this way---
and both times---
the same thing happened---
NO RESPONSE FROM THE KEYBOARD!

The PARAGON SCREEN is there,
but there is no response from the keyboard!

---

My DVD Reader Writer Work Fine:

Both my keyboard and my DVD reader/writer
work fine.

I use them to make recovery media
for different backup software that
I use (MACRIUM).

I use the MACRIUM DVD to make
backups regularly--and it works fine
(and the keyboard works fine.)

---

My Goal:
I want to be able to make backups and
do restores from a DVD---not
from within windows when it is running.

---

I saw people talking on this forum
about WINPE vs BARTPE.

I also saw this in the documentation.

I found both of these very confusing.

I did not see a
clear, simple, easy to understand description
of whether the FREE VERSION
will let you actually
boot from from a DVD and
1. do a backup
2. do a restore.

I sort of got the impression you needed
the paid version to do this.

If I buy the PAID version will it work

Has anyone else every had this KEYBOARD NOT
RESPONDING problem?

---

P.S. I get the impression the PARAGON
is a good solid problem that works---
is this true?

Thanks for your help!

David

 

The CD version allows you to make backups and do restores.

If you keyboard is wireless then there may be a driver problem with the CD version. This version is Linux and may not have a suitable driver for your wireless keyboard. There is no way of adding a driver.

The WinPE rescue CD is Windows based and uses Windows drivers and has a better selection of drivers available. You can also add drivers when you build it or load them when you run it.

If the problem is due to the keyboard being wireless you can attach an inexpensive wired keyboard for use with the program. They are very cheap these days if you don't have one.

Paragon is a reliable product but like all software there are things that some people don't like about it but these things are usually in the user-interface not the core backup and restore functions which are reliable.

 

URGENT: Recovery medium doesn't work!

Hello!

Thanks for your rapid response!

I am NOT using a wireless keyboard.

I am using a wired keyboard--
plugged directly into the USB port on my computer.

My computer does not even have an old style
PS2 port for keyboards--it only has a USB port---
which I assume PARAGON drivers
can handle.

---


The Keyboard IS Working (But Appears NOT to Be!)

I just tried the RECOVERY MEDIUM again.

Apparently the keyboard IS working!

What happens is this:

1. I boot up with the RECOVERY MEDIUM.

2. The main PARAGON screen shows up--
with the menu of options.

3. I press the ENTER key to select the
DEFAULT OPTION.

4. Right underneath the menu---

a thin rectangle appears---
under the main menu--
about 1/3 inch high---
with about the same width as the menu--
with NOTHING in it!

(as though the program was TRYING
to work---
but only this thin horizontal
rectangle appears.)

===

I then tried pressing lots of keys on
my keyboard.

The only key that produced any response
was PRINTSCREEN---
which produced a very low beep.

===

So it looks like my keyboard IS working!


Because

1. It brought up the thin rectangle
under the main menu.

2. My PRINTSCREEN button makes
a low beep.

===

So for some reason, the RECOVERY
MEDIA is NOT working on my computer.

===

If I buy the PAID VERSION
(Home paid version)
will this solve the problem?

Does the PAID VERSION
come with more drivers?

If the PAID version does NOT work,
will I be able to
create a support ticket to
PARAGON tech support?

If after all that,
it STILL
does not work,
will PARAGON refund my
money for the PAID version?

===

Here are the specs for my computer:

HP Pavilion Elite HPE-400z customizable Desktop PC

* • Genuine Windows 7 Professional 64-bit

* • AMD Athlon(TM) X4 635 quad-core processor [2.9GHz, 2MB L2, up to 4000MHz bus]

* • FREE UPGRADE! 6GB DDR3-1333MHz SDRAM [3 DIMMs] from 4GB
* • FREE UPGRADE! 750GB 7200 rpm SATA 3Gb/s hard drive from 500GB
* • 750GB 7200 rpm SATA 3Gb/s hard drive
* • Microsoft Office Starter 2010

* • Norton Internet Security(TM) 2011 - 15 month

* • 512MB ATI Radeon HD 5450 [DVI, HDMI, VGA adapter]
* • No speakers

* • LightScribe 16X max. DVD+/-R/RW SuperMulti drive

* • Integrated Ethernet port, No wireless LAN

* • 15-in-1 memory card reader, 1 USB, 1394, audio, with USB 3.0 card

===

Thanks for your help!

David

 

The only thing I can suggest apart from contacting Paragon support or waiting for somebody else to answer your question is to try a different keyboard. Is you keyboard one of the fancy ones with a lot of clever buttons? If so, try a simple plain one.

 

Hello!


Hello!

Thanks for your reply!

I am using the simplest possible keyboard--
bought from WALMART--
no fancy buttons or anything like that.

It is a USB keyboard plugged directly into
the USB port on the back of the computer.

I could try plugging it into a DIFFERENT
PORT--if I can find one.

===

I could theoretically try to find
some OTHER simple keyboard--
buy that--and try that!

===

I am thinking of buying the PAID
home version.

That will have WINPE--with more drivers---
correct?

Hopefully this will solve the problem.

If not, maybe PARAGON tech support
has some ideas.

Perhaps they have some more drivers
that I can try.

It's interesting that I should be having
this problem---since this is a fairly
new computer--with WINDOWS 7 pro.

===

Also, the problem may NOT be the
keyboard---as I explained above---
since when I press ENTER--
the THIN RECTANGLE appears
under the menu.

===

I could try pressing DOWN ARROW
when the menu first appears---
and see if that moves me
down to the second entry
in the menu.

(I usually press ENTER--
which brings up the THIN RECTANGLE
under the menu)

===

Hopefully when I solve this problem--
it will also help any other people
solve similar problems in the future!

===

On PARAGON'S website they say
they have a 30 day guarantee.

Hopefully that is true!

===

I would really like to have this product
work!

Then I would have two potentially
good backups---MACRIUM + PARAGON!

YAY!

P.S.
I suspect these two are two of the best.
Do you know of any others--equally
reliable?

Thanks for your help!
David

 

Have you tried a different mode when booting from the recovery cd? Safe Mode?

 

Hello,

Thanks for your reply.

I tried safe mode.

That did not work.

I tried safe mode with very basic graphics.

That HALF WORKED.

It did NOT show the USB external drives.

===

I solved the problem by
buying the PAID VERSION (HOME VERSION).

I then used the BOOT MEDIA BUILDER
(not the WINPE recovery builder).

This looks like it works!!!

YAY!!!

You just have to be a little careful/observant
of your external drive letters
when using this.

===

Thanks to both people who replied to
my posting!

David

 

You may be doing this, but do not rely on any drive letters. Drive letters are not fixed by the device but are assigned by the OS.

Ensure you have meaningful labels on all your partitions so you can tell them apart regardless of what OS is running.