I apologize for the long post, but I thought having all the steps I went through might be helpful. Yesterday one of the disks in my RAID 0 C drive failed (I admit that RAID 0 might not be a good idea, but I'd like to concentrate on solving my problem now). Forturnately (I thought) I had a True Image full disk image from earlier in the day. The backup was made with the latest build (3854) of True Image 9 home under XP Professional SP2. The backup consisted of a full backup and 2 incremental backups on an external hard drive. I replaced the failed drive and booted from the recovery media. I tried the full version, but I got a black screen that included "kernel bug". The safe version started, but when I selected the last incremental it said that it was not a valid True Image Home archive. When I selected the full backup it said that I needed to select the last volume of the archive. I next installed the same version of True Image home on another computer. It recognized all 3 files as valid, so I decided that the problem was in the version of True Image on the recovery media. I added another hard drive to the computer that had the problem and installed XP Pro SP2 on it and then installed the same version of True Image. It doesn't recognize any of the files as valid archives. I moved the external drive back to the second computer and it still recognizes all three files. I didn't rename any of the files and the external drive has the same drive letter on both computers. Questions: 1) What would cause three different instances of True Image to have three different opinions of the validity of the archive files? Especially when two of them are theoretically the same version of the program. 2) If I buy a support incident, what kind of response can I expect? The web site doesn't state any support hours or make any promises about response time that I can find. I don't have the time to wait for a business day and then go through several rounds of email. 3) A possible workaround might be to move one of the hard drives to the computer that does recognize the archives and do the restore on that computer. However, I would not be able to restore to the RAID volume. I'm willing to give up on RAID, but will TI restore to a smaller volume? and will it be bootable when I move it back to the computer with a problem? I'd appreciate any information from someone who's had experience with any of these issues. I have to say that I'm pretty disappointed that the one time that I tried to use True Image for it's advertised purpose, it failed completely. I guess another question would be if Ghost works any better?