Recovery Disk does not recognize External Hard Disk

Discussion in 'Acronis True Image Product Line' started by jsquareg, May 16, 2009.

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  1. jsquareg

    jsquareg Registered Member

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    My TI 2009 build 9709 Recovery CD does not recognize my external Western Digital 'My Book' connected to one of my USB Ports. When I either try to restore from or backup to the disk, it doesn't show up after using Browse. If I disconnect the disk before booting the Recovery Disk and then reconnecting it after TI comes up it will occasionally appear. Or at least it seems that way to me. There is no power switch on the drive and I have to crawl under the desk to connect and disconnect it and that is actually a pain in the back for this old guy.

    I don't recall having to do that with TI version 11.

    What do I have to do to create a Recovery Disk from TI 2009 that will recognize the external HD without me having to to gymnastics?

    Thank you very much.
     
  2. DwnNdrty

    DwnNdrty Registered Member

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  3. jsquareg

    jsquareg Registered Member

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    Thank you.

    I forgot all about trying a different port. However, that made no difference. I really upsets me that I have to go through the process of creating a BARTPE disk to correct a problem in a product for which I paid money than I really need to spend right now.

    Thanks again.
     
  4. GroverH

    GroverH Registered Member

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    Contact Acronis support via Live Chat and request a file with different drivers or whatever is needed to boot your system. If you are using a usb-hub, try inserting directly into the motherboard.

    This is an old link but you might find some help here.


    Western Digital My Book External Hard Drive & Acronis True Image
    https://www.wilderssecurity.com/showthread.php?t=144460
     
  5. jmk94903

    jmk94903 Registered Member

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    What type of computer are you using the My Book with?

    Is the My Book plugged into a USB port built into the motherboard, or is it connected to an add-on PCI card (desktop) or PC card (notebook)?

    Is this a portable My Book (one powered by just the USB port without an AC adapter) or AC powered?

    My Books do not work with some common add-on USB cards, espscially ones made by Adaptec.

    Portable My Books sometimes need more power than a single USB port can provide. WD has a double headed cable on their online store that allows the drive to be plugged into two USB ports for extra power.
     
  6. jsquareg

    jsquareg Registered Member

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    Thank you.

    The My Book is powered through the adapter that came with it.

    I have tried it in every port on the mother board as well as those on my powered hub. Still the same problem.
     
  7. jmk94903

    jmk94903 Registered Member

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    OK, the problem is that the TI 2009 rescue CD drivers just don't support your motherboard's USB ports.

    Follow GroverH's advice and contact Acronis Tech Support via chat and request a special CD that supports your system.
     
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