Recover Files

Discussion in 'Acronis True Image Product Line' started by owiee, Sep 29, 2005.

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  1. owiee

    owiee Registered Member

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    HI: When I try recover files they show up in name only there is no data in the restored file.
    I using the latest Ver 2259 what am I doing wrong?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello owiee,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please install the latest update, that is available on our web site at http://www.acronis.com/support/updates/. To get access to updates you must register your software first at http://www.acronis.com/my/registration/. Please remember to disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem still persists please clarify what kind of backup image have you created(i.e. a backup for files and folders or for an individual partition)? Could you please also make some screen shots describing your issue?

    Please send gathered information to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Semyonov Vasily
     
  3. owiee

    owiee Registered Member

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    Sep 29, 2005
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    Hi: I upgraded to Ver 2277 and everything is working Ok except it is a little slower hope support improves this. Thanks owiee
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello owiee,

    I'm glad to hear that your issue has been solved.

    As for the problem with slow backup speed, I can say that our Development Team will certainly improve it in the near builds of Acronis True Image 9.0.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Alexey Popov
     
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