After I recommended Acronis 2009 to a friend and asked me to install it for her, I found the following: Purchased 4 days ago from Office Depot. Boxed. The CD had a very large Serial No. on the envelope. When I ran the Installation, and asked me for the Serial No. I found that the number (including - ) was one character longer than the space provided during installation. Of course because of this, the serial No. was invalid even for registration. Is this a new problem and if not, how to solve it. Today is Saturday so I have to wait until Monday to call support. I wonder if I made a mistake recommending Acronis, although I use it and did not have any problems with it.