rebooting loop after restart

Discussion in 'ESET Smart Security' started by rord, Jun 13, 2009.

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  1. rord

    rord Registered Member

    Joined:
    Jun 13, 2009
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    Hello everyone:

    I'm new to this site and to this new virus program. I recently bought the eset smart security 4 and installed it to my computer, windows XP. After a couple of tries it load and worked. After running a scan, the computer crashed and went on a rebooting loop. I had to uninstall the program.

    I contacted support and they asked me to run somethings/delete old virus programs and to reload program. After loading the program it worked fine. It updated, ran a scan and everything worked. When I turned off the computer and turned back on the following day, the computer started on a reboot loop. it got up to the welcome screen then it reboots.

    need help or suggestions
     
  2. BFG

    BFG Registered Member

    Joined:
    Oct 27, 2004
    Posts:
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    Location:
    San Diego
    Hello,

    Any reason to suspect malware already resident on the machine prior to installing ESET? Did the scan find any malware? Did you let support know of the results?

    They will most likely need a current SysInspector log and scanning log if that's possible? If not, please try running the scan in Safe Mode.

    BFG
     
  3. rord

    rord Registered Member

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    Jun 13, 2009
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    thanks for the response. I already sent a log to support. i will run a malware to see if there is one thanks.
     
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