Reboot before end of restore process

Software concerned : True Image for Windows Server + Universal Restore
Source server : Dell PE850
Destination 'server' : Dell GX270
Error message : e1000: eth0: e1000_suspend: Error enabling D3 cold wake

Hi,

I have a problem during a restore process using True Image for Windows Server.
I boot on Restore media (.iso made using Acronis True Image Server).
I choose the image file on external drive, select partition to restore.....

I arrive on the screen on which I can resize the destination partition.
When I click on OK I have a black screen and the following error message :

e1000: eth0: e1000_suspend: Error enabling D3 cold wake
e1000: eth0: e1000_suspend: Error enabling D3 cold wake
Restarting system.


I have 2 PE850 servers.
This error occures only with one image. With the other image all is ok.

Can you help me ?

Thanks,

Laurent

 

No one have any idea ?
Thanks for your help.
Laurent

 

Hello herlin,

Thank you for choosing Acronis Server Disk Backup Software.

We are sorry for the delayed response.

Please note that in order to solve this issue you will need to contact Acronis Support Team via e-mail.

Could you please collect the information about your purchase of Acronis software (order number, e-mail, serial number, where did you purchase our product, etc.)? Then submit a request for technical support with the subject indicating that you want to contact Aleksandr Isakov. Attach all the collected files and information to your request along with the link to this thread. You will be provided with the further instructions shortly.

Thank you.
--
Aleksandr Isakov

 

Hi,

I still have the problem !

I can't download :
"Universal Restore for Acronis True Image 9.1 Server for Windows"
Build 3920
May 03, 2007 7.2 MB
I see it on :
http://www.acronis.com/enterprise/support/updates/
But when I go on :
https://www.acronis.com/enterprise/my/updates/
I see : There are no updates available.

Thanks

Laurent

 

Hello herlin,

Please make sure you have registered your copy(copies) of Acronis Universal Restore for Acronis True Image 9.1 Server for Windows.

If you have registered the product but still unable to download it, please submit a request to our support team with your serial number for Acronis Universal Restore and the description of the problem.

Thank you.
--
Marat Setdikov