reboot at restore?

Discussion in 'Acronis True Image Product Line' started by robbiedobs100, Feb 1, 2007.

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  1. robbiedobs100

    robbiedobs100 Registered Member

    Feb 1, 2007
    I have made an image and on restore from a bootable restore disc when selecting the full package including USB drivers install (image is stored on USB HDD) the POC simply reboots and doesn't allow any further progress.
    Does anyone know a reason? and solution?
  2. Xpilot

    Xpilot Registered Member

    May 14, 2005
    Perhaps after a good lunch I am a bit slow so could you please explain a bit further and then someone may be able to help.
    1. What sort of image did you make ?
    2. What media did you use?
    3.What version and build of TI are you using?
    4.What is POC?
    5.What exactly are you trying to do?
    6. What do you mean by the full package?

    If you could describe step by step whay you have done so far and what exactly the problem is the solution is probably not far away.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello robbiedobs100,

    Thank you for choosing Acronis Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure you use the latest build of the respective Acronis True Image version. To get access to updates you should first register your software.

    Please confirm if I understand you correctly: You have created Acronis Bootable Rescue Media, but when you are trying to boot with it and choose “Full version”, your PC reboots.

    Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If that does not solve the problem, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep your external USB hard drive connected while creating Acronis Report and Linux system information. Also provide the exact vendor and model of the hard drive you use.

    If you not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from the Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears;
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button then and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5 lines), or use a digital camera to make shots of the output screens. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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