Really?

Discussion in 'Prevx Releases' started by STV0726, Apr 19, 2012.

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  1. Triple Helix

    Triple Helix Specialist

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    This whole thing has to do with the purchase of v7 keys from Boxes and Websites even though some had them converted by WSA support it will cause this issue so it's a bug in the v7 only keys and Webroot Support Team are looking into it! If when there is an update to this issue I will post more info! Anyone that has an official WSA v8 keys from Webroot will not see this issue! Thanks to STV0726 in finding this bug!

    Thanks,

    TH
     
  2. STV0726

    STV0726 Registered Member

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    So in other words, if you have a v7 key that was converted to a v8 SecureAnywhere key, you MAY see an advertisement regarding storage space in the GUI, but rest assured this is NOT what Webroot is intending to do.

    Few. No ads. :D
     
  3. ams963

    ams963 Registered Member

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    just got the ad in the gui after updating to .173 :thumbd:......now I completely agree with STV0726...I bought essentials not to get advertisements on gui about storage spaces...I got 2 gb of the essentials......why would I want 100gb from wsa?...and even if I wanted to there is no need to stick an ad in the gui reminding me of the offer 24x7 :mad:
     

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  4. Techfox1976

    Techfox1976 Registered Member

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    Did you start out with a 2011 (7.0) product key?
     
  5. ams963

    ams963 Registered Member

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    yes....so I have to bear this annoyance just because I've started using wsa with a 2011 product range? :mad: .....even after it's been converted into the new 2012 range?...that's very unfortunate .......I hope Joe and the Webroot Team would look into it and solve it as they always do :)
     
  6. STV0726

    STV0726 Registered Member

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    Rest assured this is not "working as intended" and they are looking into it.

    That being said, I hope they don't decide later to add advertisements to that area.
     
  7. ams963

    ams963 Registered Member

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    yeah I also hope that....advertisements in the gui especially in the paid products is never a good thing.....
     
  8. Techfox1976

    Techfox1976 Registered Member

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    I think that any ads they may or my not put will only be for their own products or upgrade options. We're not talking about advertising for third party stuff here. So it's kinda like the advertising on the bags at McDs. Easy enough to ignore just like we currently ignore the "Learn More" thing and the "Upgrade" link.

    Now if they start putting ads for Pandora or Geico or some other third party, that's definitely bad.
     
  9. fax

    fax Registered Member

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    I find all this discussion a bit over the top... I personally don't find it so outrageous. There is no pop-up or having a message hiding other GUI parts, there is no adverse effect on the system. They are not selling beers but merely point out that you can have 100G of virtual space.

    Unless you spend your time watching the GUI (very possibly in the context of wilders users :D ), normally you will hardly ever open WSA.

    So, IMHO this is a non-issue. :thumb:
     
  10. Triple Helix

    Triple Helix Specialist

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    I have to agree with fax! And if they do use that little area for advertising there own products to upgrade from Essentials to Complete or upgrade your cloud storage for more or when your license is coming do to get a better deal by renewing with no pop ups what's the big deal I'm just asking? It wouldn't bother me! At least WSA doesn't have the ASK Toolbar like previous versions of Webroot products! IMO. But we know this to be a bug at this point if you look at my post number 51!

    TH
     
  11. STV0726

    STV0726 Registered Member

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    The purpose of this thread was not to have a debate, but if you want one, you got one.

    I would seriously consider dropping WSA if they start advertising, 1st or 3rd party, PERIOD.

    I already explained, advertisements in security software is a no-no!

    Do you really want to be dealing with support tickets asking for refunds and reversals or downgrades on accidental upgrading that stupid old granny did? (I know I've used this example already but it gets the point across well.)

    Advertising is not just a promotion; it's a notification that more exists that you don't have. Do you need it? That's not for you to decide. That's for your computer administrator to decide. And don't give me the "but it's a home product" BS. There are people who manage computers at home too and they deserve the same level of quality and ease-of-use as enterprise customers.

    You don't want to start confusing people or provoking them into thinking they have less than they need. They made the decision to buy X over XX or XXX, let it be.

    Now, free products I still don't like ads but I have to compromise there. Free products that advertise unobtrusively and show exclusively 1st party ads are acceptable. That being said, the ads shouldn't denounce the true capabilities of the freeware or I consider that scareish-ware.

    So in closing, it's easy to point at me and say I over-reacted and I'm just an extremist, but perhaps you should listen to me before this turns into a blow-up thread in "Other Anti-Malware Software" forum and people start publicly announcing leaving WSA for it. Again, I wouldn't say it if it hasn't happened before. Recently Avira (or was it Avast) started doing this exact thing in their paid version and it incited a complaint thread.

    WSA is too good to go down that way and I wouldn't want Webroot to be in that situation based on a buttonine decision over at marketing.

    Perhaps marketing should focus their efforts on making it as enticing as possible for people to buy Complete or whatever is top tier BEFORE they buy...rather than spam them afterwards.

    EDIT: An important exception to this is what I would call "inevitable purchase advertisements" which means basically renewal reminders when your subscription time left is low.
     
  12. Triple Helix

    Triple Helix Specialist

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    This is the point to see what reactions users would have so that Webroot would know so yes comments are welcome! Personally what I said above it doesn't affect me because it such a small window in GUI and for the average user who looks at the GUI daily I'm lucky to look at it monthly!

    TH
     
  13. Clive T

    Clive T Registered Member

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    If you're serious about having a vote then count me as recording this tiny panel in the GUI as a non-issue. I can't believe this discrete little feature has spawned such a long thread.

    Until the 'issue' was raised here I hadn't even noticed the upgrade button (or whatever it's called).
     
  14. Triple Helix

    Triple Helix Specialist

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    I agree but lets see what the other users have to say!

    TH
     
  15. Mongol

    Mongol Registered Member

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    All I get on my GUI is a learn more button which directs me to a WSA Support page and users guide...:blink: :)
     
  16. fax

    fax Registered Member

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    The all point is that the old granny will not even know how to open the WSA GUI and hardly do that in the life cycle of the PC/WSA. This would be indeed completely different if users will be faced with pop-ups (not the case here). So, I respect your opinion but I agree to disagree. :)
     
  17. Zorak

    Zorak Registered Member

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    I don't want to invalidate anyone else's feelings, but it's a non-issue for me as well. It's discrete and I feel is more of an "infomercial" than a "commercial".
     
  18. pegas

    pegas Registered Member

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    Yeah, I am the next one who is in no way offended by non obtrusive information displayed in WSA GUI. I am really surprised what a buzz it has triggered ... :rolleyes:
     
  19. sturgess

    sturgess Registered Member

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    Matron did a hands count of the old folk and they all agreed that this thread was getting rather silly.
     
  20. Dermot7

    Dermot7 Registered Member

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    This whole thread is a "storm in a teacup" in my opinion. The feature referred to doesn't even qualify as real advertising...it's not like you're constantly being bothered by intrusive pop-ups or the like, and it's just more like information about something users may not have known.
    What sort of advertising is that which is barely noticable? It's either poor promoting, or not really an ad at all. Enough of these pedantics.
     
  21. Sir Percy

    Sir Percy Registered Member

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    It's a non-issue for me as well, it's quite discrete IMO.
     
  22. PatG

    PatG Registered Member

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    Let me chime in...like other posters have said, if this had not ever been mentioned, would have never brought any attention to me. Just clicked on the "Learn More" button and it also took me to the support page.
     
  23. STV0726

    STV0726 Registered Member

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    Well then, I hope Webroot marketing doesn't read these comments and let them get to their head...

    ...Because if they do, I guarantee there will be a complaint thread that ensues...the same thread that will convince already skeptical people to really avoid WSA now.

    Security software has a very specific purpose, just like Microsoft Windows does. Windows does not advertise anywhere, unless you specifically choose "Anytime Upgrade". Security vendors (especially of paid products) should adopt the same mentality.

    I don't pay for something to be advertised at. I don't need 100GB of storage space. If I do, I'll tell you, but you don't need to tell me. And that is an ad, because it's not like my storage space was low -- I'm not even freakin' using Backup & Sync for pete's sake.

    If this is a non-issue for you great, you'll probably live longer than some people like me who get mad easier, but rest assured, Webroot is making a mistake that could cost them customers they are struggling to win over already with their Standard at AVC.

    As always, I'm just trying to help, no matter how unpopular that makes me...
     
    Last edited: Apr 27, 2012
  24. Techfox1976

    Techfox1976 Registered Member

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    It still really comes down to balance. -Anything- will cost them customers. There are people who refuse to use it because it's green. But if more people spend more money happily because of the ads than people who leave stop spending money, then they will advertise.

    There is also an option for people who want no ads because of the desire to administrate computers: Business version. Five seats to 999 seats (and probably more) and you can not only administer everything from the OMFG web site that allows you such precise detail it's almost scary, but you also have no ads and no way for Granny to even change settings if you don't let her. :)

    It's a tad expensive for being AV + ID Shield compared to the 5-seat consumer AV license, but I got it because of the awesome control. Now I have a console with more functions than a 747! You can even get a trial of it if you're not bothered by the fact that a business salesperson might call you.
     
  25. ams963

    ams963 Registered Member

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    what he said ........
     
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