Really Fast Support

Discussion in 'Prevx Releases' started by PC_Fiddler, Sep 6, 2013.

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  1. PC_Fiddler

    PC_Fiddler Registered Member

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    I had reason to contact support today to do with a messed up new key-code that was my fault, in under three hours I got a mail confirming the problem was sorted - Webroot support is probably the fastest I've ever used with any software at any time ever - Great stuff :argh:
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Great to hear I had to contact them yesterday and a 10 minute reply. :D

    TH

    06-09-2013 5-30-34 PM.png 06-09-2013 5-30-56 PM.png
     
  3. SIR****TMG

    SIR****TMG Registered Member

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    That's good news for us users, fast service indeed....:D
     
  4. subhrobhandari

    subhrobhandari Registered Member

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    The fastest reply I had was 4 minutes (a license keycode problem also) and back in the days of old prevx I had one under 2 minutes. I have never seen anything quite like them.
     
  5. PC_Fiddler

    PC_Fiddler Registered Member

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    It may have been faster than 3 hours, I was out & that's when I checked my mail again :argh:
     
  6. shadek

    shadek Registered Member

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    I too have only positive feedback to give the support-team of Webroot. It may take some time if I send in a ticket in the morning Central European Time (CET), but I always recieve a reply within 24 hours. More often than not within 8 hours and often even within 3 hours.
     
  7. shorTcircuiT

    shorTcircuiT Registered Member

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    I have only had to contact Support a couple of times, but in all cases the response time was amazing. Maybe not instant, but within just a couple of hours.

    Fast Downloads. Fast Installation. Fast Scans. Fast Support. Webroot. :)
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    Good Commercial. :D

    TH
     
  9. shorTcircuiT

    shorTcircuiT Registered Member

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    LOL! Yeah.. I thought the same thing after I hit enter, but it is the truth :)
     
  10. horseman

    horseman Registered Member

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    …..and Prevx'ly just as excellent!
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Now we just need a voice-over in a dramatic radio voice and we're good to go! :D
     
  12. Triple Helix

    Triple Helix Webroot Product Advisor

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    Last edited: Sep 8, 2013
  13. shorTcircuiT

    shorTcircuiT Registered Member

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  14. ams963

    ams963 Registered Member

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    I'd happily lend my voice.:D
     
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