Real-time file system protection module

Discussion in 'ESET Smart Security' started by TONPumper, Oct 18, 2012.

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  1. TONPumper

    TONPumper Registered Member

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    When installing ESS v5.2.9.1 on my VM (XP 32-bit), the Real-time file system protection module shows up in the "About" section; however, when I installed ESS on my computer (Windows 7 64-bit), the Real-time file system protection module does not appear in the "About" section. o_O

    Does anyone know why this is happening?
     
  2. siljaline

    siljaline Former Poster

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  3. TONPumper

    TONPumper Registered Member

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    VM running XP 32-bit
    Code:
    Virus signature database: 7602 (20121018)
    Update module: 1040 (20120313)
    Antivirus and antispyware scanner module: 1367 (20120921)
    Advanced heuristics module: 1136 (20121017)
    Archive support module: 1154 (20121001)
    Cleaner module: 1057 (20120626)
    Anti-Stealth support module: 1032 (20120806)
    Personal firewall module: 1090 (20120824)
    Antispam module: 1022 (20120601)
    ESET SysInspector module: 1227 (20120927)
    Real-time file system protection module: 1007 (20111129)
    Translation support module: 1094 (20120928)
    HIPS support module: 1056 (20120905)
    Internet protection module: 1047 (20121002)
    Web content filter module: 1017P (20120307)
    Advanced antispam module: 1102 (20121016)
    Database module: 1023 (20120917)
    PC running Windows 7 64-bit
    Code:
    Virus signature database: 7602 (20121018)
    Update module: 1040 (20120313)
    Antivirus and antispyware scanner module: 1367 (20120921)
    Advanced heuristics module: 1136 (20121017)
    Archive support module: 1154 (20121001)
    Cleaner module: 1057 (20120626)
    Anti-Stealth support module: 1032 (20120806)
    Personal firewall module: 1090 (20120824)
    Antispam module: 1022 (20120601)
    ESET SysInspector module: 1227 (20120927)
    Translation support module: 1094 (20120928)
    HIPS support module: 1056 (20120905)
    Internet protection module: 1047 (20121002)
    Web content filter module: 1017P (20120307)
    Advanced antispam module: 1102 (20121016)
    Database module: 1023 (20120917)
    It's a little outdated from when I ran the test, but this is what I mean.
     
  4. Janus

    Janus Registered Member

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    Hello TONPumper

    I can confirm your finding, I have not been noticing this before, but the " Real-time file system protection module" is also not visible, in my About Section. Like you, using the same platform Windows 7 64 bit. ( No pre-released modules updates, enabled)

    Regards, Janus
     

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    Last edited: Oct 20, 2012
  5. TONPumper

    TONPumper Registered Member

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    I wonder why it doesn't appear in 64 bit systems.
     
  6. ESS3

    ESS3 Registered Member

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    I have :)
     

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  7. siljaline

    siljaline Former Poster

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    Please submit the information to ESET.

    Thank you.
     
  8. TONPumper

    TONPumper Registered Member

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    But you're using version 6. Try installing version 5 and see what happens.
     
  9. siljaline

    siljaline Former Poster

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    ESET customer care would most certainly be interested in knowing if you are running pre-release modules. This can have a significant impact on the overall performance and stability of your software.
     
  10. TONPumper

    TONPumper Registered Member

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    I am not running pre-release modules.
     
  11. siljaline

    siljaline Former Poster

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    Thank you for this information, as requested, submit this to ESET customer care.
     
  12. manak

    manak Registered Member

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    -Windows 7 SP1(64 bit)
    -ESET NOD32 v5.2.9.1

    I don't set up to use pre-release modules. I checked 'About'. Real-time file system protection module is not visible either. Is this bug?
     
  13. Niels

    Niels Registered Member

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    Hello Janus, TonPumper,

    I am also running Windows 7 64 bit. On my installation the realtime protection module is visible in the about screen. I've attached a screenshot to prove it.
    But the only difference is that I am using version 5.2.9.12. So try to update your installation to the newest version. It should be located just below the self protection module.


    Regards
    Niels
     

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  14. Janus

    Janus Registered Member

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    Hi Niels
    I can't speak on behalf of NetPumper, but if you take a peek on the screenshot I have attached to my post (4), you will see that it is the newest updated version of Eset , version 5.2.9.12. But thanks for your feedback, much appreciated. :)

    Cheers, Janus (have to go now, homeworks are waiting )
     
  15. COSMO26

    COSMO26 Registered Member

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    Can I presume HIS solution will be made available on THIS Forum or in an Update (Vs) Individual Submissions to Sppt;

    My "Available Ver - Check" shows 5.2.9.1 as latest / no .12 -- AND I have no Real-Time Module in About either.
     
  16. TONPumper

    TONPumper Registered Member

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    I don't know. I'm going to do some more research on the matter. Anybody, post if you find something.
     
  17. Janus

    Janus Registered Member

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    Hello

    If my memory serves me right, then the last cipher in the version number is referring to the language of your download. (please correct me if this is not true
     
  18. TONPumper

    TONPumper Registered Member

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    I've never heard that; however, I'm using English on both the VM and my PC, and only one has the module.
     
  19. Niels

    Niels Registered Member

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    Hello,

    What I think it's only a GUI bug in certain language versions of Eset which isn't showing the realtime protection module. I am using the Dutch version.

    You can easily check if realtime is active.
    Press the windows key and letter r key at the same time. After you have done that type services.msc press enter. You should look if Eset Service is present and running.

    Regards,
    Niels
     
  20. hamlet

    hamlet Registered Member

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    Hmmm, this is an interesting issue. I am running ESS version 5.2.9.1 on two Windows 7 64-bit machines. The real-time file system protection module is not listed on either machine. The ekrn process is running on both computers.

    Addition - The real-time fie system protection shows as being enabled in the setup section of ESS on both of my machines. So, hopefully this is just a gui glitch.
     
    Last edited: Oct 20, 2012
  21. TONPumper

    TONPumper Registered Member

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    Hopefully, the issue will fix itself in version 6.
     
  22. siljaline

    siljaline Former Poster

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    It would be most helpful if any ESET Moderator would look at this rather simple issue. All they need to do is ask a developer at ESET if this module exists in this version, and what the current version number is.

    • For those of you that would like and appreciate an expedited responce since you are unsure if your software is fully-functioning, please submit an issue ticket to ESET.
    See information previously posted in this thread how to gather the information required to supply to ESET customer care.
     
  23. TONPumper

    TONPumper Registered Member

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    I wonder if this could have something to do with the issue...
     
  24. Niels

    Niels Registered Member

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    Hello TONPumper,

    To be sure that there isn't any version update available, open the ESS GUI, go to update section, click below installed version click on check. See if there isn't any new version available.

    What you linked to is related to a certain Windows hotfix that can cause internet connection problems in conjunction with a firewall driver.

    Regards,
    Niels
     
  25. Janus

    Janus Registered Member

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    Tried the following, to see if it would bring back the missing line, in the about section "Real-time file system protection module ". (The platform is still windows 7 64 bit fully updated. Meaning all windows patches installed) Uninstalled Eset, rebooted. Then downloaded Eset Uninstall tool, saved it to desktop, rebooted into safe mode, ran the Uninstall tool. Restarted windows .Installed Eset by using, Eset smart security live installer, downloaded from : http://www.eset.com/download/home/. Went to the " About section to see if the " Real-time file system protection module" line was to be found. But still nothing .

    Regards, Janus
     
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