Read Error / System Resources

Discussion in 'Acronis True Image Product Line' started by lschaef, Jun 4, 2007.

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  1. lschaef

    lschaef Registered Member

    Joined:
    Aug 14, 2006
    Posts:
    6
    Using Acronis TI Server 9.1 (build 3,920)

    I've been getting "Read" / "Insufficient System Resource" errors while imagine one of our drives.

    It appears this is only happening during the validating part of the backup.


    Read error (0x70003)
    Tag = 0x82DB9339B70C3AF9
    Error reading the file. (0x40001)
    function = "ReadFile"
    Tag = 0x7CEB2CDC9FB12014
    Insufficient system resources exist to complete the requested service. (0xFFF0)
    code = FFFFFFFF800705AA
    Tag = 0xBD28FDBD64EDB816
     
    Last edited: Jun 4, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello lschaef,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please check all your drives for errors by running "chkdsk X: /r" command on all partitions (you will need a reboot to scan the system partition)

    If that doesn't solve the problem, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also try performing the operation using Acronis Bootable Rescue Media, and see if it succeedes.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. airtimexx2000

    airtimexx2000 Registered Member

    Joined:
    Oct 7, 2007
    Posts:
    1
    Hi,

    I am experiencing the exact same thing on a Windows 2003 Standard Terminal Server running True Image Server 9.1, has this issue been resolved?
    I have tried CHKDSK and reinstallation of Acronis drivers without any success.

    Any feedback would be appreciated
    Thanks
    Dallas Wood
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    We'd like to inform you that there is no universal solution for this issue. Therefore, could you please create Acronis Report and Windows System Information as it is described in Acronis Help Post and then submit a request for technical support with the collected information and the link to this thread attached?

    We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
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