I had registered my Acronis TrueImage 9 and Disk Director Suite 10 under an e-mail address, which I have since changed. I now want to update both Image and Director, but under my new e-mail address am told that I have no registered products. Live help on Acronis assures me that they are registered, and to contact Acronis Support. Trying the old address doesn't get me anywhere? I have tried Acronis Support but have had no reply, as yet, after several days. Any ideas or solutions?