Re: Random server connection failures on update

Discussion in 'NOD32 version 2 Forum' started by karakarota, Sep 16, 2004.

Thread Status:
Not open for further replies.
  1. karakarota

    karakarota Registered Member

    Joined:
    Sep 12, 2004
    Posts:
    11
    Random server connection failures on update

    Hi! Is someone else experiencing this (see subject)? Tried a manual update at 23.55 CEST, and I managed to get the update only after 3 times. On the previous 2, the process stuck when connecting to a server called "sun.uid0.sk". I actually saw a couple of files being donloaded very slowly, but everything seemed to timeout after a while. On the third attempt, NOD managed to DL the remaining file(s), but still very slowly. The same thing happened yesterday, same time, but I thought it was just an unlucky run.

    Strangely enough, I was not having any problem during the last days, when someone was complaining for something similar.
    Tried all the 3 settings (nod32.com, esetsoftware.com, eset.sk), but it seems I am forwarded to uid0 every time. I'm on ADSL, perfectly working 1.28 kbps, Europe. Any clue or similar experience?

    Bye

    K
     
  2. kairii

    kairii Registered Member

    Joined:
    Sep 9, 2004
    Posts:
    76
    yep have the exact same problem....tried twice 2 hrs ago all timed out...tried agian 2 hrs later same problem....and waited like 5 mins and decided to try agian...it worked..but download really slow....took nearly 2 mins just to down all the files for the update...strange...
     
  3. flyrfan111

    flyrfan111 Registered Member

    Joined:
    Jun 1, 2004
    Posts:
    1,224
    I signed on at 1800 CDT and it took almost 20 mins to finally complete the update, for a 226kb updaate!!! Log post:

    Time Module Event User
    9/16/2004 18:19:58 PM Kernel The virus signature database has been updated successfully to version 1.871 (20040916).
    9/16/2004 18:15:17 PM Update Function: gethostbyname, parameters: , return value: 11001
    9/16/2004 18:15:17 PM Update Update attempt failed (Server connection failure.)
    9/16/2004 18:15:15 PM Update Error connecting to server www.nod32.com.
    9/16/2004 18:14:56 PM Update Error connecting to server u4.eset.com.
    9/16/2004 18:14:38 PM Update Error connecting to server u2a.eset.com.
    9/16/2004 18:14:20 PM Update Error connecting to server u3.eset.com.
    9/16/2004 18:12:59 PM Update Function: gethostbyname, parameters: , return value: 11001
    9/16/2004 18:12:59 PM Update Update attempt failed (Server connection failure.)
    9/16/2004 18:06:15 PM Update Function: gethostbyname, parameters: , return value: 11004
    9/16/2004 18:06:15 PM Update Update attempt failed (Server connection failure.)
    9/16/2004 18:06:13 PM Update Error connecting to server www.nod32.com.

    way too long for such a small update I think.
     
  4. kairii

    kairii Registered Member

    Joined:
    Sep 9, 2004
    Posts:
    76
    happening agian right at this moment with aupdate 1.872.....servers always times out
     
  5. karakarota

    karakarota Registered Member

    Joined:
    Sep 12, 2004
    Posts:
    11
    Confirm. Becoming annoying...

    K
     
  6. jan

    jan Former Eset Moderator

    Joined:
    Oct 25, 2002
    Posts:
    804
    Hi all,

    this is for all having these problems:

    Please set the update Server in NOD32 Control Center->Update->Update->Setup to "<Choose automatilcaly>" (if applicable) and retry.

    If there should be any problem with that, please post here your NOD32 System information:

    NOD32 Control Center->NOD32 System Tools->Information

    Thanks, :)

    jan
     
  7. karakarota

    karakarota Registered Member

    Joined:
    Sep 12, 2004
    Posts:
    11
    Thank you for your answer, Jan. After my last post, I still experienced some delays, but there's no pattern in it. I can tell you for sure that sun.uid0.sk is always involved when delays happen. I have now switched to "choose automatically", I'll keep you informed about the result.

    Cheers

    K
     
  8. flyrfan111

    flyrfan111 Registered Member

    Joined:
    Jun 1, 2004
    Posts:
    1,224
    Mine was already set to select automatically.
     
  9. karakarota

    karakarota Registered Member

    Joined:
    Sep 12, 2004
    Posts:
    11
    UPDATE: After changing the settings to "Choose automatically", no more rejected connections in 3 days, and download speed normal. BTW, it seems I am now forwarded to different servers than uid0, the main culprit of the previous failures.

    Problem solved here (it seems :D ).

    Cheers

    K
     
  10. cam

    cam Registered Member

    Joined:
    Feb 2, 2003
    Posts:
    8
    I now receive the following error, although after a while it seems to eventually update.

    2/11/2004 10:01:13 AM Kernel The virus signature database has been updated successfully to version 1.914 (20041101).
    2/11/2004 9:35:06 AM Update Function: gethostbyname, parameters: , return value: 11004
    2/11/2004 9:35:05 AM Update Update attempt failed (Server connection failure.)
    2/11/2004 9:35:03 AM Update Error connecting to server www.nod32.com.
    2/11/2004 9:35:01 AM Update Error connecting to server u3.eset.com.
    2/11/2004 9:34:59 AM Update Error connecting to server u2a.eset.com.
    2/11/2004 9:34:58 AM Update Error connecting to server u4.eset.com.
    2/11/2004 9:31:43 AM Update Function: gethostbyname, parameters: , return value: 11004
    2/11/2004 9:31:43 AM Update Update attempt failed (Server connection failure.)

    System Info
    NOD32 Antivirus System information
    Virus signature database version: 1.914 (20041101)
    Dated: Monday, 1 November 2004
    Virus signature database build: 4957

    Information on other scanner support parts
    Advanced heuristics module version: 1.010 (20040902)
    Advanced heuristics module build: 1061
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.021 (20040917)
    Archive support module build version: 1101

    Information on installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.12.3
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.12.3
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.12.3

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 512 MB
    Processor: AMD Athlon(TM) XP 1800+ (1529 MHz)
     
  11. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    i'm having the same prob

    -and how come i don't have the "choose automatically" option?

    using 2.12.3 commercial
     

    Attached Files:

  12. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,727
    Location:
    Texas
    4now

    Did you by chance add those update locations to the default list?
    The reason I ask is, they differ from my default list of update servers.
     
  13. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    Hi Ron -- no I didn't

    I'm not smart enough to do something like that. I downloaded and installed on Oct 25. I was using a trial version prior to that.

    does everyone else have "choose automatically"?

    Did I somehow get a limited "collector's edition" o_O
     
  14. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Indeed it looks like it, where can I get my copy? ? ?

    Can you try uninstalling Nod32

    Remove the Eset Folder from C> Program Files

    Reinstall a FRESH copy of Nod32

    Let us know how you go…

    Cheers :D
     
  15. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    Hello B.Spears

    Now i'm just like everyone else (?)

    I downloaded and installed a new copy. I'm keeping my 'limited edition' in safe keeping - and I will make it available on the web at a later date ;)
     

    Attached Files:

  16. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,727
    Location:
    Texas
    4now

    That's it! :)
     
  17. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Good to see :D


    You never know being such a rarity, it could be worth a fortune one day :D

    Cheers :D
     
  18. flyrfan111

    flyrfan111 Registered Member

    Joined:
    Jun 1, 2004
    Posts:
    1,224
    only if it works.
     
  19. cam

    cam Registered Member

    Joined:
    Feb 2, 2003
    Posts:
    8
    I have tried everything mentioned here and elsewhere in this forum but autoupdate still does not work. I manually set the update to look only at one server. Manual update now seems to work but auto still comes back with 11004 error. Auto update simply does not work
     
  20. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi Cam, what operating system are you using?

    What version of Nod32?

    Is the copy you have of Nod32 a Trial version or Commercial?

    Cheers :D
     
  21. cam

    cam Registered Member

    Joined:
    Feb 2, 2003
    Posts:
    8
    Commercial version. Only paid for it about a month ago. Autoupdate hasn't worked. Autoupdate worked ok on trial version. And yes I did do an uninstall of the trial version and a reboot before intstalling the commercial version.
    Where it says update succesfull is where I clicked on the manual update.

    Time Module Event User
    10/11/2004 10:10:44 AM Update Function: gethostbyname, parameters: , return value: 11004
    10/11/2004 10:10:44 AM Update Update attempt failed (Server connection failure.)
    9/11/2004 21:21:56 PM Kernel The virus signature database has been updated successfully to version 1.919 (20041109).
    9/11/2004 21:20:42 PM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 21:20:42 PM Update Update attempt failed (Server connection failure.)
    9/11/2004 21:19:59 PM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 21:19:58 PM Update Update attempt failed (Server connection failure.)
    9/11/2004 14:54:16 PM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 14:54:16 PM Update Update attempt failed (Server connection failure.)
    9/11/2004 14:53:33 PM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 14:53:33 PM Update Update attempt failed (Server connection failure.)
    9/11/2004 12:44:31 PM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 12:44:31 PM Update Update attempt failed (Server connection failure.)
    9/11/2004 10:49:39 AM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 10:49:39 AM Update Update attempt failed (Server connection failure.)
    9/11/2004 10:01:09 AM Kernel The virus signature database has been updated successfully to version 1.918 (2004110:cool:.
    9/11/2004 9:49:39 AM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 9:49:39 AM Update Update attempt failed (Server connection failure.)
    9/11/2004 9:49:22 AM Update Function: gethostbyname, parameters: , return value: 11004
    9/11/2004 9:49:21 AM Update Update attempt failed (Server connection failure.)


    NOD32 Antivirus System information
    Virus signature database version: 1.919 (20041109)
    Dated: Tuesday, 9 November 2004
    Virus signature database build: 4968

    Information on other scanner support parts
    Advanced heuristics module version: 1.010 (20040902)
    Advanced heuristics module build: 1061
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.021 (20040917)
    Archive support module build version: 1101

    Information on installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.12.3
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.12.3
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.12.3

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 512 MB
    Processor: AMD Athlon(TM) XP 1800+ (1529 MHz)
     
  22. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi Cam, can you please download a FRESH copy of Nod32 from www.nod32.com, then uninstall Nod32

    Remove the Eset Folder from C> Program Files.

    Remove any previous versions of Anti-virus software on your system.

    Reinstall the FRESH copy Nod32.

    Let us know how you go…

    Cheers :D
     
  23. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Cam, do you have a firewall blocking Nod32?

    Cheers :D
     
  24. cam

    cam Registered Member

    Joined:
    Feb 2, 2003
    Posts:
    8
    I am using a firewall, but it is not blocking nod32 as I can connect manually and there is nothing showing up in the log for the firewall
     
  25. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
Thread Status:
Not open for further replies.