** Provided for Information for anyone who may experience this problem ** ========================================================= You may experience permission problems under the following situation. Situation -------- 1. Assume that you have setup a partition on one of your disks and given this partition a Label and assigned it a Drive Letter. (e.g. K: MyWorkDocs) 2. This drive is setup as a Shared Drive for all users (in Windows XP this would be indicated by the outstretched hand Icon). 3. You have 2 Accounts on your system. An Administrator account (for system admin) and a User account (for normal daily work). 4. You have setup TI9 so that only the Administrator account can run the software. 5. You create an image of K: MyWorkDocs. At some time you need to restore this image. You login as Administrator and restore the image. Problem ------- 1. If you look at the drive via Windows Explorer you will see that the Windows outstretched hand Icon, indicating that the drive is a Shared drive is still visible and Windows will report that this drive is shared. 2. However, you may now find that when you login with your User account that you will not be able to make changes to files on K: MyWorkDocs. You will be able to access the files but will not be able to Save, Delete, Copy or Move the files. Solution -------- 1. Login as Administrator 2. Select the drive and then through the drive Dialog Box stop sharing the drive. (The drive now returns to the current user only status, which will be indicated by the Windows outstretched hand Icon being removed). 3. Through the same Dialog Box re-establish the share. 4. Logout as Administrator and login with your User account. 5. You will now find that you can work with the files as normal. Summary -------- If you find after a Restore that you cannot access shared Drives, Folders or Files, then simply remove the share and immediately reinstate the share. I have found that so far this always resolves the problem.