Re-establishing Permissions

Discussion in 'Acronis True Image Product Line' started by Tabvla, Jun 5, 2006.

Thread Status:
Not open for further replies.
  1. Tabvla

    Tabvla Registered Member

    Joined:
    Apr 21, 2006
    Posts:
    649
    Location:
    London, England
    ** Provided for Information for anyone who may experience this problem **
    =========================================================

    You may experience permission problems under the following situation.

    Situation
    --------

    1. Assume that you have setup a partition on one of your disks and given this partition a Label and assigned it a Drive Letter. (e.g. K: MyWorkDocs)

    2. This drive is setup as a Shared Drive for all users (in Windows XP this would be indicated by the outstretched hand Icon).

    3. You have 2 Accounts on your system. An Administrator account (for system admin) and a User account (for normal daily work).

    4. You have setup TI9 so that only the Administrator account can run the software.

    5. You create an image of K: MyWorkDocs. At some time you need to restore this image. You login as Administrator and restore the image.

    Problem
    -------

    1. If you look at the drive via Windows Explorer you will see that the Windows outstretched hand Icon, indicating that the drive is a Shared drive is still visible and Windows will report that this drive is shared.

    2. However, you may now find that when you login with your User account that you will not be able to make changes to files on K: MyWorkDocs. You will be able to access the files but will not be able to Save, Delete, Copy or Move the files.

    Solution
    --------

    1. Login as Administrator

    2. Select the drive and then through the drive Dialog Box stop sharing the drive. (The drive now returns to the current user only status, which will be indicated by the Windows outstretched hand Icon being removed).

    3. Through the same Dialog Box re-establish the share.

    4. Logout as Administrator and login with your User account.

    5. You will now find that you can work with the files as normal.

    Summary
    --------

    If you find after a Restore that you cannot access shared Drives, Folders or Files, then simply remove the share and immediately reinstate the share. I have found that so far this always resolves the problem.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Tabvla,

    Thank you for choosing Acronis Disk Backup Software.

    Sharing your experience is very much appreciated.

    If you have any further experience to share, please feel free to post it on this forum.

    However, we need to investigate the issue you have described. So if you provide us with the diagnostic information then you will be a big help for us in order to identify the reason of this problem.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support with the subjeck indicating that you wish to contact Kirill Omelchenko. Attach the collected report file and information to your request along with the link to this thread. We will investigate the problem and fix it in case it is related to Acronis True Image functionality.

    Thank you.
    --
    Kirill Omelchenko
     
Thread Status:
Not open for further replies.