RAS Initial Update Failure

Discussion in 'Other ESET Home Products' started by WESTIOM, Apr 15, 2009.

Thread Status:
Not open for further replies.
  1. WESTIOM

    WESTIOM Registered Member

    Joined:
    Apr 15, 2009
    Posts:
    2
    I am a newbie to ESET and Remote Admin

    I have installed Remote Admin Server (3.0.105) and Remote Admin Console (3.0.105) on a Windows 2003 R2 server within an internal network.

    I performed an Advanced install on both products and set no passwords

    I can successfully open the console and connect to the server but I can not recieve any updates - i.e. Virus Signatures etc.

    Under Server Options --> Updates I have set up my EAV username and password but I get the message 'Failed, CANT_DOWNLOAD' - the logs report 'Update failed, code: 4, aditional code 0x1204, aditional description CANT_DOWNLOAD'

    The server uses a proxy server for Internet Access and this works fine - allows HTTP traffic on Port 8080

    Do I need additional configuration steps to allow download access or do I need to open ports on our firewall for ESET to communicate with remote servers
     
  2. bio

    bio Registered Member

    Joined:
    May 22, 2007
    Posts:
    9
    you need to go to server options - other settings tab and click edit advanced options. in there you need to configure your proxy server settings in de update section.
    I am curious if you can get the nod32v2 updates as well.

    regards
    bio..
     
  3. WESTIOM

    WESTIOM Registered Member

    Joined:
    Apr 15, 2009
    Posts:
    2
    Under Other Settings ---> Advanced Settings I had already set the proxy server details (under the Proxy Server option). I also set the HTTP Proxy Server (under the Update option)

    I set the proxy server to same DNS name and port (8080) as defined within the Internet Explorer Connection tab

    It does mention port 3128 as default - does it use this to communicate with the outside world or with our proxy server
     
Thread Status:
Not open for further replies.