Random crashes on true image workstation sheduled task starting

Discussion in 'Acronis True Image Product Line' started by wowka, Jan 21, 2007.

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  1. wowka

    wowka Registered Member

    Jan 21, 2007
    In last versions I can reproduce this bug by manually clicking many times start/cancel on sheduled task. There is no difference in version numbers because this bug represents since v.8 or earlier. Here is the log. And possible it is independent of hardware... (I've tried absolutely different)
    Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Thu Jan 18 12:56:55.000 2007 (GMT+2)
    System Uptime: not available
    Process Uptime: not available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    (e70.e74): Access violation - code c0000005 (!!! second chance !!!)
    eax=00000204 ebx=80070000 ecx=0000021a edx=00000000 esi=0000020c edi=00000000
    eip=7c90eb94 esp=001283f0 ebp=00128454 iopl=0         nv up ei ng nz ac po cy
    cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000297
    7c90eb94 c3               ret
    0:000> !analyze -v;r;kv;lmtn;.logclose;q
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *** WARNING: Unable to verify checksum for snapapi.dll
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for snapapi.dll - 
    *** WARNING: Unable to verify checksum for TrueImageService.exe
    *** ERROR: Module load completed but symbols could not be loaded for TrueImageService.exe
    10002240 8b4804           mov     ecx,[eax+0x4]
    EXCEPTION_RECORD:  ffffffff -- (.exr ffffffffffffffff)
    .exr ffffffffffffffff
    ExceptionAddress: 10002240 (snapapi+0x00002240)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: ed8d4d14
    Attempt to read from address ed8d4d14
    PROCESS_NAME:  TrueImageService.exe
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    READ_ADDRESS:  ed8d4d14 
    LAST_CONTROL_TRANSFER:  from 00000000 to 10002240
    00b238e0 00000000 00000000 00000000 00000000 snapapi+0x2240
    10002240 8b4804           mov     ecx,[eax+0x4]
    FOLLOWUP_NAME:  MachineOwner
    SYMBOL_NAME:  snapapi+2240
    MODULE_NAME:  snapapi
    IMAGE_NAME:  snapapi.dll
    STACK_COMMAND:  .ecxr ; kb
    Followup: MachineOwner
    eax=00000204 ebx=80070000 ecx=0000021a edx=00000000 esi=0000020c edi=00000000
    eip=7c90eb94 esp=001283f0 ebp=00128454 iopl=0         nv up ei ng nz ac po cy
    cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000297
    7c90eb94 c3               ret
    ChildEBP RetAddr  Args to Child              
    001283ec 7c90e9c0 7c8025cb 0000020c 00000000 ntdll!KiFastSystemCallRet (FPO: [0,0,0])
    001283f0 7c8025cb 0000020c 00000000 00128424 ntdll!ZwWaitForSingleObject+0xc (FPO: [3,0,0])
    00128454 7c802532 0000020c 0001d4c0 00000000 kernel32!WaitForSingleObjectEx+0xa8 (FPO: [Non-Fpo])
    00128468 6946044d 0000020c 0001d4c0 0012a518 kernel32!WaitForSingleObject+0x12 (FPO: [Non-Fpo])
    001284d0 694579d0 0012c518 0012a518 000000d2 faultrep!MyCallNamedPipe+0x15b (FPO: [Non-Fpo])
    0012c92c 694582f1 0012e084 0012d778 00000001 faultrep!StartManifestReport+0x1cd (FPO: [Non-Fpo])
    0012d99c 7c8633e9 0012e084 00000001 c0000005 faultrep!ReportFault+0x573 (FPO: [Non-Fpo])
    0012e03c 0062ccff 0012e084 00000000 00000000 kernel32!UnhandledExceptionFilter+0x587 (FPO: [Non-Fpo])
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0012e058 00627052 00000000 0012e084 00628add TrueImageService+0x22ccff
    0012ffc0 7c816fd7 00000029 00000000 7ffd8000 TrueImageService+0x227052
    0012fff0 00000000 00626ebb 00000000 00000000 kernel32!BaseProcessStart+0x23 (FPO: [Non-Fpo])
    start    end        module name
    00400000 008e6000   TrueImageService TrueImageService.exe Fri Nov 17 05:30:03 2006 (455D2CBB)
    10000000 10033000   snapapi  snapapi.dll  Thu Mar 30 15:01:12 2006 (442BC888)
    5b860000 5b8b4000   netapi32 netapi32.dll Thu Aug 17 15:28:27 2006 (44E460EB)
    5d090000 5d12a000   comctl32 comctl32.dll Fri Aug 25 18:45:58 2006 (44EF1B36)
    69450000 69466000   faultrep faultrep.dll Wed Aug 04 10:56:05 2004 (41109695)
    71aa0000 71aa8000   ws2help  ws2help.dll  Wed Aug 04 10:57:39 2004 (411096F3)
    71ab0000 71ac7000   ws2_32   ws2_32.dll   Wed Aug 04 10:57:38 2004 (411096F2)
    71b20000 71b32000   mpr      mpr.dll      Wed Aug 04 10:56:46 2004 (411096BE)
    71bf0000 71c03000   samlib   samlib.dll   Wed Aug 04 10:56:29 2004 (411096AD)
    76360000 76370000   winsta   winsta.dll   Wed Aug 04 10:56:40 2004 (411096B8)
    763b0000 763f9000   comdlg32 comdlg32.dll Wed Aug 04 10:56:32 2004 (411096B0)
    76780000 76789000   shfolder shfolder.dll Wed Aug 04 10:56:40 2004 (411096B8)
    769c0000 76a73000   userenv  userenv.dll  Wed Aug 04 10:56:41 2004 (411096B9)
    76f50000 76f58000   wtsapi32 wtsapi32.dll Wed Aug 04 10:57:55 2004 (41109703)
    76f60000 76f8c000   wldap32  wldap32.dll  Wed Aug 04 10:56:43 2004 (411096BB)
    77120000 771ac000   oleaut32 oleaut32.dll Wed Aug 04 10:57:39 2004 (411096F3)
    773d0000 774d3000   comctl32_773d0000 comctl32.dll Fri Aug 25 18:45:55 2006 (44EF1B33)
    774e0000 7761d000   ole32    ole32.dll    Tue Jul 26 07:39:47 2005 (42E5BE93)
    77690000 776b1000   ntmarta  ntmarta.dll  Wed Aug 04 10:57:02 2004 (411096CE)
    77920000 77a13000   setupapi setupapi.dll Wed Aug 04 10:56:32 2004 (411096B0)
    77c00000 77c08000   version  version.dll  Wed Aug 04 10:56:39 2004 (411096B7)
    77c10000 77c68000   msvcrt   msvcrt.dll   Wed Aug 04 10:59:14 2004 (41109752)
    77d40000 77dd0000   user32   user32.dll   Wed Mar 02 20:09:29 2005 (42260159)
    77dd0000 77e6b000   advapi32 advapi32.dll Wed Aug 04 10:56:23 2004 (411096A7)
    77e70000 77f01000   rpcrt4   rpcrt4.dll   Wed Aug 04 10:56:30 2004 (411096AE)
    77f10000 77f57000   gdi32    gdi32.dll    Thu Dec 29 04:54:35 2005 (43B34FEB)
    77f60000 77fd6000   shlwapi  shlwapi.dll  Mon Oct 23 18:17:52 2006 (453CDD20)
    7c800000 7c8f4000   kernel32 kernel32.dll Wed Jul 05 13:55:00 2006 (44AB9A84)
    7c900000 7c9b0000   ntdll    ntdll.dll    Wed Aug 04 10:56:36 2004 (411096B4)
    7c9c0000 7d1d5000   shell32  shell32.dll  Thu Jul 13 16:33:24 2006 (44B64BA4)
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello wowka,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure you use the latest build (3886) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software.

    If the issue persists, please collect the user.dmp and drwtsn32.log the way described in this previous post of mine

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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