Discussion in 'Acronis True Image Product Line' started by Mr.Ballpoint, Sep 30, 2005.

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  1. Mr.Ballpoint

    Mr.Ballpoint Guest

    Hi there,

    i've just get a evaluation from the Acronis site and installed the program, the first time i started the program i was looking for an option to create a bootcd within Raid-drivers, Nvidia RAID controller, but i can't get an option who just give me the opportunity of loading my drivers. Is there still an way? :rolleyes:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Mr.Ballpoint,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Be aware that Acronis True Image Bootable Rescue CD is Linux based and has it's own assortment of hardware drivers, including drivers for a wide variety of modern RAID controllers. I'm afraid that there is no way to add your own drivers to the Bootable Rescue CD environment. However, such problems are usually easy to solve by implementing the corresponding drivers to the newer builds of Acronis True Image.

    I advice you to create Bootable Rescue CD using the free trial version of Acronis True Image 9.0, boot your PC from this CD and see how the software recognizes your RAID array.

    In case you will encounter a problem, please collect the following information:

    - Create Linux system information (sysinfo.txt) as it is described in Acronis Help Post;

    - Provide exact model of the RAID controller;

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 8.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Send all the collected files and information to along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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