RAC access Servers question

in the RAC I can typically use the get info and diagnostics to verify the os and eset information on clients however I always get an access denied when performed on servers see below.
Computer: xx-xx-xx-xx
Domain: xxxx
Get Info Diagnostics, server: xxx.xxx.xxx user: addprg
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Reading (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (ESET Security Product Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (ESET Security Product Info) Result Code: 5 (Access is denied.)
Remote Install Diagnostics, server: Kre-se-as-08.kreab.net, user: addprg
Setting ADMIN$ Connection Result Code: 0 (The operation completed successfully.)
Copying ESET Installer Result Code: 0 (The operation completed successfully.)
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Registering ESET Installer as a Service Result Code: 0 (The operation completed successfully.)


The account I'm using can access remote registry and ipc$

any ideas to why ?

Cheers Göran

 

What ESET product and version are the servers running?

What do the permissions for HKLM\Software\ESET look like on those machines?