RA console not completely working anymore..

I've been running Nod32 for 1.5 years now without much difficulty. RA Console has worked fine in the past.

A new, odd problem has developed .. When I go into RA console, all of my 75 PCs show up, and they report "Last Connection" of XX minutes ago .. but they all report the virus defs from June 1st, and thus, are highlighted in red as problems. -- I checked a number of PCs, and they all have the current defs, June 5th.


So .. at first I thought it was a connection problem, where the PCs were unable to contact the RA Server .. but they can, as evidenced by last connection XX minutes ago (XX being a reasonable number under 15, which is what I have my clients set to.)

So .. any idea why the clients are able to connect to RAS, but unable to report that their virus defs are current? ? Fixes?

TIA!

 

Check the license status for the RAS/RAC...although I believe it gives an error right off the bat when it expires...

 

That's not it .. our license expires Sept 30, 2006.

 

But the correct one is showing up under the "License" tab of your control center?

 

Yes. I checked.

 

Hmm...I remember a post about the database files getting hosed...what happens if you remove a PC from the RAC...within a few minutes it should reappear..hopefully with correct info?

No new software firewalls added to clients? Or IP changes in the network?

 

Nope .. that's why it's strange. I deleted a PC from RAC, and when it showed up again in RAC, it STILL had June 1st as the virus def date. -- The PC itself shows the virus def date of June 5th.

 

This situation has resolved itself. I have no idea how, but today, everything is being reported correctly. Oh, well. Gremlins, I guess.