Questions about Image for Windows

Discussion in 'backup, imaging & disk mgmt' started by niki, Aug 29, 2012.

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  1. aladdin

    aladdin Registered Member

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    Can you check under ATI ATA/ATAPI controllers > Intel SATA ACHI controller to see what drivers you presently have:

    1. IDE
    2. ACHI
    3. iaStor

    Best regards,
     
  2. Cruise

    Cruise Registered Member

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    Hi aladdin,

    As hard as I've looked I don't see those selections anywhere in my HP laptop's BIOS settings! Should I be looking elsewhere?

    Cruise
     
  3. aladdin

    aladdin Registered Member

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    Hi Cruise,

    Look under Device Manager. Right click on My Computer in Start Menu and pick Properties > Device Manager.

    Best regards,
     
  4. Cruise

    Cruise Registered Member

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    I don't see it there either. :doubt:
     
  5. aladdin

    aladdin Registered Member

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    It is not showing the controller of your hard drive?

    Best regards,
     
  6. Cruise

    Cruise Registered Member

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    Under Device Manager > Disk Drive all that I see is 'Data'. Is the controller listed somewhere else?

    Cruise

    PS. Got to run off now. I'll check back in a couple of hours.
     
  7. MudCrab

    MudCrab Imaging Specialist

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    If the HP discs were customized for the system (which they probably were) they could take into account disabling the cache, resetting, restoring, enabling the cache as required to return the system to a functional state.
     
  8. Cruise

    Cruise Registered Member

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    I understand, but this episode makes me wonder about the worthiness of backing-up my laptop's system. In the 3 months that I've owned the laptop, this was the first time I had to rely on restoring a backup image and it failed - actually 4 images failed, 2 tib's (IFD) and 2 sna's (DS). So I think you can understand my discomfort with image-backups! :gack:

    Cruise

    ----
    PS. When I voiced my backup concern to the HP support-tech, he said that Windows (built-in) Backup would have worked, but he wouldn't, or couldn't, explain why Windows Backup and not IFW/IFD or DS... o_O
     
    Last edited: Sep 7, 2012
  9. Brian K

    Brian K Imaging Specialist

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    Cruise,

    Under Device Manager > Disk Drive I see my 3 HDs but you see 'Data". If you click Properties for Data does it give more info?

    Also look under Device Manager > IDE ATA/Atapi controllers. What is there?
     
  10. Cruise

    Cruise Registered Member

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    Under Policies - write cache is enabled.
    Under Driver Details - disk.sys, hpdskflt.sys, partmgr.sys
    That's it.


    No such listing in the HP dv6t-7000 laptop Device Manager!

    ----
    PS. Maybe this contains some relevant info?
     
    Last edited: Sep 7, 2012
  11. aladdin

    aladdin Registered Member

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    Brain,

    I believe this was suggested earlier. Most probably the laptop came with IDE enabled, and later on somehow the ACHI was enabled.

    No way any imaging software can rectify this.

    Best regards,
     
  12. MudCrab

    MudCrab Imaging Specialist

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    If it's using the mSSD setup it's probably in RAID mode.

    It would definately be good to find the controller/mSSD/RAID settings in the BIOS so you know where to look if this happens again. From what I've been told, it most likely just needed to be disabled and reset/enabled to get them back in sync.

    Can you post the model of the laptop? (It may have been posted, but I haven't seen it.)
     
  13. aladdin

    aladdin Registered Member

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    Yes, this is what everyone is trying to tell him. If he is in RAID mode the best driver for him is isStor.sys which is Intel RSTL.

    Best regards,
     
  14. Cruise

    Cruise Registered Member

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    MudCrab, please read my post #85 (above).

    Cruise
     
  15. Cruise

    Cruise Registered Member

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    aladdin, it's not as if I haven't been listening hard to all of you, and I'm truly grateful, it's just that the BIOS and/or Device Manager info being requested of me simply isn't there! :doubt:

    Cruise
     
  16. aladdin

    aladdin Registered Member

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    Dear Cruise,

    I was taking a simpler approach with you. Device Manager rather than BIOS. Once, we know what is in Device Manager, then we can probably tell what is in BIOS.

    There is no way your IDE/SATA controller is not listed in your Device Manager. The Device Manager lists all your physical devices in your computer, and one of the physical devices in your computer is hard drive controller, which controls your hard drive and cd/dvd. Since, you are having problem with your hard drive so the interest is in your hard drive controller.

    Can you post a screen shot of your devices in your Device Manager?

    Best regards,
     
  17. Cruise

    Cruise Registered Member

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    aladdin, here you go - I opened the Disk Drive and Storage Controller items so that you can see the contents (let me know if there is something else I can do to better understand my configuration). ...Cruise
    DevMgr-1.PNG
     
  18. aladdin

    aladdin Registered Member

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    Excellent Cruise,

    MudCrab is right and to quote him:

    Now go into the properties of "Intel (R) Mobile Express Chipset SATA RAID controller" and see which driver you have installed in there. Go to "Driver" tap and then "Driver Details".

    Best regards,
     
  19. aladdin

    aladdin Registered Member

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  20. Cruise

    Cruise Registered Member

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    Hopefully, this is what you expected to see...

    DevMgr-2.PNG


    PS. This exercise is quite educational.
     
  21. aladdin

    aladdin Registered Member

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    Excellent Cruise, see Robin post #60.

    You have the proper Intel RSTL (iaStor.sys) driver rather than the Mircosoft (ACHI.sys) driver. You have the proper driver after reinstalling your Windows.

    Now, you need to wait for Mudcarb to help you on your BIOS and to explain things further, so to avoid this situation in future.

    Best regards,
     
  22. Cruise

    Cruise Registered Member

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    All that my layman's brain can decipher from that reference is that the mSSD cache drive adds complexity to re-installing Windows (which I've experienced)!

    Here I am with this configuration and all that I would like to understand is how to properly image my system - so that it can be restored with all of its functionality*. As reported in earlier posts, my prior restore attempts did not work! :doubt:

    Cruise

    *If there's a way to restore my prior images (tib or sna) that would be absolutely fantastic. Otherwise I am faced with the huge task of repartitioning my HDD, reinstalling all of my apps, etc., etc.
     
    Last edited: Sep 8, 2012
  23. aladdin

    aladdin Registered Member

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    Dear Cruise,

    I cannot help you there. Both Mudcarb and Brian should now be able to help and I would like to learn myself as well.

    I own BIBM too, but I have never used it.

    Best regards,
     
  24. Cruise

    Cruise Registered Member

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    Yes, being imaging specialists I'm praying they will have answers for me. I can't fathom not being able to create restorable images!!! How else am I to operate securely (re potential disaster recovery)?

    Btw aladdin, I do appreciate your guiding me through my device manager!

    Cruise
     
    Last edited: Sep 8, 2012
  25. MudCrab

    MudCrab Imaging Specialist

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    I'll download the laptop manual (hopefully, it's available) and take a look at the BIOS settings and mSSD options.

    Can you post a screenshot of what Disk Management shows for the drives and partitions?

    Also, screenshots of what BIBM, IFD, and IFL show (digital camera shots are fine)? A screenshot of what IFW shows in TBWinPE/RE would also be good, if you have it.

    I just want to make sure that all the programs are seeing the drives and partitions exactly the same. You can check DS also, if you want.

    I think what happened was the cache and the drive got out of sync and just needed to be reset. Apparently this happened while the system was off or being started since it was working and then wasn't when turned back on.
     
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