Question regarding Shadowprotect cold imaging

Discussion in 'backup, imaging & disk mgmt' started by samy, Aug 10, 2011.

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  1. samy

    samy Registered Member

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    Tried to use SP to perform cold image.
    The disc is seeing the internal HD but not the external one (USB 2.5" HD) on which the image is to be saved.
    The external HD is seen and work properly under My Computer.

    Using laptop running Win7
    Thanks
     
  2. napoleon1815

    napoleon1815 Registered Member

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    Unless there is some really unique hardware in play here, I don't see why it doesn't see it. Have you tried reseating the USB cable (and checking all connections)? What version of the CD are you using?
     
  3. samy

    samy Registered Member

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    Thanks Napoleon for your prompt answer.

    As I mentioned, this is a passport (320gb) HD 2.5 inches USB connected.
    Under Windows the HD can be used with no problem, I performed a backup image and SP (under Windows) is seeing the external HD, but the CD (cold image) is not seeing it.
    I connected an other external HD (80gb) HD 2.5 inches - same issue.
     
  4. Robin A.

    Robin A. Registered Member

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    Are you using USB 3.0 ports? If so, you must load the drivers in the WinPE.
     
  5. aladdin

    aladdin Registered Member

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    And, the legacy USB is active in BIOS.
     
  6. samy

    samy Registered Member

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    The external HD has a USB 2 port.


    How to open the BIOS on a laptop and how to activate a USB in the BIOS?

    Thanks
     
  7. napoleon1815

    napoleon1815 Registered Member

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    I have a few USB Passport drives that work fine under the SP CD. Each computer is different...usual BIOS keys are F2, F8, F9, sometimes ESC...you can look it up online.
     
  8. Robin A.

    Robin A. Registered Member

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    I meant the computer ports, not the external disks ports. Check if they are USB 3.0. USB 3.0 ports are blue.
     
    Last edited: Aug 10, 2011
  9. samy

    samy Registered Member

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    Hi Robin
    I have 4 computer USB ports which seems to be USB 2 ports (based on the
    port size).
    Is there any other way to check/confirm that?

    I opened the BIOS System Configuration.
    Under "USB Legacy support" the ECP button is ticked
     
  10. napoleon1815

    napoleon1815 Registered Member

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  11. samy

    samy Registered Member

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    Napoleon

    Thanks for the links
    I modified the external HD identification letter (was D) to a higher one (M), booted using the CD and now the CD can see it (under H letter)
    I will test again with additional external HD connected together (to every USB port) and see if the CD can see all of them . I will post here the results

    Thanks
     
  12. aladdin

    aladdin Registered Member

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    It is good that it worked for you by changing to higher drive letter.

    The USB port 3.0 is same size as 2.0 and is backward compatiable. So, if your HD is 2.0 then the USB port will work as 2.0.

    You can tell if any of the ports are 3.0 by color. Instead of white color, it will be blue color.

    Best regards,

    KOR!

    P.S. Only the latest laptops will have one of the four ports as USB 3.0 blue color.
     
  13. napoleon1815

    napoleon1815 Registered Member

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    Cool, glad it got you going. Looking forward to the results!
     
  14. samy

    samy Registered Member

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    KOR thanks for the clarifications. That helped.

    In fact the PC has two USB 3 ports (blue "tongue" in the middle of the slot) and USB 2 ports (one of which labelled "eSATA").
    Any external HD connected to these USB 2 ports are seen by the SP disc, even a 2gb USB stick FAT formatted.

    KOR, Napoleon, Robin many thanks for your time and your kind assistance :thumb:
     
  15. napoleon1815

    napoleon1815 Registered Member

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    No problem, glad to help!
     
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