Question about NOD32 possibly deleting files

Discussion in 'NOD32 version 2 Forum' started by duijv023, Jul 17, 2006.

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  1. duijv023

    duijv023 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
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    Location:
    Rijnsburg, Netherlands
    Hi guys,

    I have a question regarding one of my customers.
    He is running NOD32 on w2kpro, and he thinks NOD32 deleted 3 files with extension .exe.
    Unfortunately they belonged to an e-mail gateway program, so this has te be installed again.

    However, there is nothing mentioned in viruslog, and in quarantaine are no files visible.
    We configure NOD32 for 95% like the advised settings published by blackspear.
    We ALWAYS configure all actions to copy to quarantaine (if available).

    I have asked the customer to check C:\PROGRAM FILES\ESET\INFECTED , but I'm waiting for his response (it may take a few days because it may take a few days for him to go there).

    Therefore:
    - is it possible that files are deleted without being visible in log or quarantaine? (yes in IMON logging all files is enabled)
    - any advice for troubleshooting procedures?

    Greetings and thanks in advance from a pretty hot Netherlands
     
  2. ASpace

    ASpace Guest

    No . NOD32 eliminates only malicious stuff , as you know , and everything done is in the log files .

    Look again and carefully in the log files to be 100% sure . :D
     
  3. Blackspear

    Blackspear Global Moderator

    Joined:
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    Posts:
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    Location:
    Gold Coast, Queensland, Australia
    No, there would be a record of it in the logs.

    Cheers :D
     
  4. duijv023

    duijv023 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    230
    Location:
    Rijnsburg, Netherlands
    OK, that was the answer i was hoping to hear.

    then I "only" have to convince somebody that there is someting else going wrong :D
    That is not gonna be easy i guess.. :rolleyes:

    Maybe I can find the source.
     
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