quarantine error

Hi,

Returnil AV just ran a scan and found two malicious files, but issued an error when I tried to repair. Does this mean the file is fixed or not? It's still located in the listed directory, c:\WINDOWS\SYSWOW64.


Date: 12:48:55 PM
Malware Type: Security risk
Malware Id: W32/MalwareF.AFFCM
Detection Accuracy: Exactly identified
Location:\DEVICE\HARDDISKVOLUME1\WINDOWS\SYSWOW64\PGPSC.DLL
First accessed by:\DEVICE\HARDDISKVOLUME1\PROGRAM FILES (X86)\RETURNIL\RVS3\RVSMON.EXE
Detected by:Quick Scan in Standard Mode on 12:48:54 PM started at 12:48:48 PM
Quarantine Status:Error while moving into Quarantine.
Quarantine Error:350 (The operation completed successfully. )
Restore Analysisone.
Restore File:N/A

 

Please send us the following reports from the problem computer (support [dash] tech [at] returnil [dot] com):

RVS 2010:

* "C:\Windows\rvs3.log"
* "C:\Windows\rvs3-inst.log"

RSS 2011:

The rvs3.log and rvs3.inst.log files in the following folder:

Win XP: C:\Documents and Settings\all users\application data\returnil\rvs3\log

Vista/Win7: C:\ProgramData\Returnil\RVS3\log

All versions:

* MSINFO32 report: Click START > RUN or Search depending on version of Windows > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your support e-mail.

Mike

 

We have the logs and the lead has been updated. I will reply as soon as I get a reply from them on the possible cause of the issue. Also, check the support reply for an additional question about getting samples of the files detected so the research team can take a look at them as well.

Thanks
Mike

 

I just responded to the additional question. Thanks for the prompt responses!