Has anyone used "Perfect Image" by Avanquest? I am completely fed up with the lack of response from Acronis Support, though I have seen other posts that quote two to three months for a response. That is a completely absurd situation. At lease Avanquest has in person support. Please let me know if you have used their back up software. On Feb 10th I received acknowledgment that they had received my request for help, but nary a response since that date. However, they did caution: "Please do not submit your request more than once; multiple submissions generate extra paperwork that simply slows down response times." How slow? Months? My concern was that after wasting 3 hours on a full three partition disk image backup, ATI reported that the b/u was completed with errors. But upon inspection, the backup file was not created. Additionally, ATI reported problems with the b/u drive, however, MS chkdsk reported there were no problems with the disk. What gives? Time to move on to better software.