purchase help

I just purchased nod after running the trial version. I uninstalled what I had and reinstalled, didnt seem to have a problem adding user name and password
but my software still says "offer" My event log has an entry that says" function: download authorization failed, parameters, return value 401.Do I need to reinstall? Thanks kaminikij

 

Hi there, please ensure your Username and Password have been entered in accordance with THIS LINK

After the above, make sure you click on "Update Now" and NOD32 actually updates.

Cheers

 

To be sure I did all correctly, I uninstalled and started from scratch. I dont see any errors but the status still says offer. I dont understand why the install is so difficult. Shouldnt the status have changed and how do I know I have done this right? I hope I didnt make a mistake purchasing as I am not very computer savy.

 

When you click on "Update now", what is the error message that you receive?

Cheers

 

I didnt recieve any error message after the 2nd install but my status still says "offer"

 

I should have said component update still says "offer"

 

This is normal , read the Update part from the Blackspear's tutorial
https://www.wilderssecurity.com/showthread.php?p=459410#post459410

 

thanks so much for the help. The only other question is if I should or how to configure smpt or lan. both are off. is that OK

 

If you are home user , you don't need to configure them , they are for Admins only

 

Thanks so much for taking the time to advise me. I really appreciate your help
and I know I will be back again! kaminikij

 

No problem , but thank Blackspear , he started helping you