Promise Fastrack S150 TX2plus

Discussion in 'Acronis True Image Product Line' started by UPieper, Jun 19, 2004.

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  1. UPieper

    UPieper Guest

    Hi,

    I'm using TI V7 613, and I have the following problem:

    Whenever I want to restore a previously created image, I have to pull my Promise Fasttrack controller out of the PCI slot, because if I don't do that, TI will hang at some point in time....and I'll have to use the reset button....

    I have a serial and a parallel HD attached to the controller.

    Is there any version of TI which can handle this configuration? I would also be prepared to revert back to V6 if necessary!

    UP
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Thank you for taking the time to contact us and for your interest in Acronis
    True Image (http://www.acronis.com/products/trueimage/)!

    I apologize for the late reply - but I explained it in a separate thread.

    As for your question - are you trying to boot from a bootable CD? If so, please contact me personally and I'll send you an .iso file that might fix your problem.

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
  3. UPieper

    UPieper Guest

    Hi Anton,

    I've set up up secure zone. During boot-up I press F11 to start TI, so I don't use a boot disc.

    Just as a side note: My motherboard has an integrated 20376 Promise chip, and I had the same problem with that one, ie. I had to disable the chip via the Bios in order to be able to restore an image and re-enable it afterwards.

    UP
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Please, do the following :

    - Open the f11.cfg file;
    - Add "acpi=off noapic" parameter to the kernel command line being the last one;
    - Save the file and reactivate Acronis Start-up Recovery Manager to apply the changes.

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
  5. UPieper

    UPieper Guest

    Ok,

    I've amended f11.cfg and re-activated SZ. My f11.cfg looks like this now:

    [start]
    echo Starting Acronis True Image...
    initrd ramdisk.dat /s
    kernel kernel.dat acpi=off quiet
    quiet on
    mbrcrcs on
    vga vesa

    [continue]
    sysboot /active

    [bootmgr]
    default continue
    delay 30


    It doesn't do the trick, so I'll still have to pull out my controller card.

    UP
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Please add also the "noapic" parameter as I said in my previous message...

    Please be sure that you re-activate the Acronis Secure Zone Manager after changing the file.

    If it still won't do the job, I'll consult with our developers regarding that issue.

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
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