Hey all, A wonderful new problem has now cropped up with my copy of TrueImage 7 build 634. Open program > Select Create Image > Wizard pops up. I then click Next and select my C: partition (which holds the OS). The I click Next again. Where the directory trees are suppose to be, I see nothing - no drive, no directories. If I proceed from there, the program hangs and it hangs every single time. I've re-booted and attempted again to no avail. I just recently did a fresh install of Windows XP Pro and installed SP2. Before I installed SP2, I created a backup image on the OS. Then I proceeded to install SP2. Even after the SP2 install, I was able to create one more backup image. Now weeks later, the program does not want to funtion properly. I have two 120 gig drives in the computer. First one has 10 partitions (OS only partition, application partitions, data only partitions, temp file partition, page file partition, etc.) The second drive has 2 partitions. I also have a hard drive in an enclosure which is attached via USB (2.0) that I am using for backups. This is the drive I created the Acronis images on. I've attempted to start TrueImage with this drive turned both on, and off, same program hang. I haven't installed any new deviced lately, and have only installed one additional update from the Windows Update site post SP2. I have also uninstalled TrueImage and re-installed it - Rebooted - Same results - Program hang! I'm really not interested in upgrading to TrueImage 8 - I haven't used version 7 that much yet and I expect it to work as it has before. Any ideas would be helpful. I thought I'd try here as the last time I emailed support about a year or so ago (for problem with True Image 6), it took about two-weeks for a response. Also: I tried using the System Report software as I wanted to create a report in case I choose to contact support. That program hangs too! Same thing - where the directories should be showing up - nothing.