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Discussion in 'Acronis True Image Product Line' started by Barabba, Mar 26, 2005.

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  1. Barabba

    Barabba Guest

    Hallo, I'm trying to restore an image on a Windows XP Media Center 2005 but when I reach the windows in the subject the PC locks.
    I've alredy tried the 'acpi=off noapic' and I'm using two SATA drives.
    Anyone can help me to find a solution?
    Thanks in advance and sorry for my bad English.
    Best regards.
    Barabba
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Barabba,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    After that please create new Acronis Bootable CD and try using it.

    If the problem persists please let us know your hardware configuration and where the image is stored.

    Thank you.
    --
    Ilya Toytman
     
  3. lietzen

    lietzen Registered Member

    Joined:
    Mar 13, 2005
    Posts:
    2
    "... but when I reach the windows in the subject the PC locks.
    ... I'm using two SATA drives.
    Anyone can help me to find a solution?"

    YES I have a solution for you:
    I had two times the same problem (with the newest build 800); the solution may sound very silly BUT IT WORKS for me:
    Just move the mouse, always move the mouse, move it and move it while restoring the image. You will see that the time calculated for image restoration may decrease rapidly - but if you stop moving the mouse, the program freezes again.
    This is not a very nice solution, but it was (2 times needed) easier for me to move the mouse for about 15 minutes and the image getting restored, than to reinstall the whole system!!!
    It would be very kind by Acronis Service to fix the problem or find a better solution.
    Thank, R. Lietzen, Germany
    lietzen@web.de
     
  4. bently

    bently Registered Member

    Joined:
    Mar 27, 2005
    Posts:
    4
    I noticed the same thing, but thought it was just my system. I did see much faster imaging and speed if I kept moving the mouse. If I stopped, the imaging process would also stop. You are not alone here in your observation of this strange "mouse moving" situation.

    bently
     
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